In the second of our Graduate Wisdom series we ask Mr. S.M. a graduate of Class 63 a series of questions in order to gain some wisdom from her experience

Q. Professional name used, # of years in private service. 
A. Mr. S.M- 19 years….. Wow…. Time is flying by….

Q. Title in your position… HM or EM or? –
A. Estate Manager

Q. What do you love most about your position? –
A. I truly love the diversity of my job, no day is the same. I like the relationships I have built with my team/vendors and growing them stronger everyday. What can I do for my team/vendor to make their day and develop a bend over backwards relationship when I am in a pinch with the client.

Q. What three primary gifts do you bring your employer?
A.Mastering the Moment – thinking outside the box for solutions to there problems
Clarity and Speed – resolving the issue before they become a problem or before they are noticed
Listening – being able to truly listen to the client, sometime what they are saying is not what they are wanting….. Listening and asking questions

Q. What three primary gifts does your employer bring you?
A. Flexibility – allowing me to be me and taking the time I need, when I need it to recharge
Funding – funding the lifestyle the client wants to live, willingness to pay for quality work
Trust – trusting me to do my job and direct the team as it best fits the clients needs

Q. Now, after this quality of time in Private Service, what is your definition of a Service Heart?
A. Willingness to give but being able to hold the boundaries of a professional.

Q. What technical or psychological skills have made you most successful?
A. Listening without judgement…
Having the ability to know when the shit rolling down hill at you is about you or just the client blowing off steam…..
Knowing the client and their priorities, being smart and having the knowledge about their priorities……..
Having a team that you can count on and giving them credit when credit is due

Q. Advice you give to all those new in Private Service or looking to enter private service?
A. Be authentic and real…… if you make a mistake own it and fix it….. Be good to your team and vendors, they will have your back if you do…. Also you are not the client, the stuff you take care of is not yours, do not speak as if it is or act as it is….never ever for one minute cross the boundaries and use their stuff, they might say it is ok, but just don’t do it.