Starkey Internatiional Graduate – Joseph Bates ( Interview working an estate ) – Episode 6

Louise Starkey Starkey International uh I guess I started Starkey at good 43 years ago and my name is Xavier medicine from stock International I’m a director of Education senior Staffing my name is Joseph Bates I am a graduate of both the Starkey course and the advanced course Our Guest Mr baith here is going to talk a little about this experience at Starkey Mr Bates thank you thank you as a formal part so here’s the beauty of Starkey so one the system is applicable across a genre of large I work in a 50 000 square foot home multiple properties but it also goes down to the lowest that’s the beauty of the Starkey system and that’s why it works and that’s why it’s different from the others that you see out there from other places that try to do this but the real Joy behind Starkey is the family aspect I still call her mama Starkey there’s like one of my best friends in the world they were at my 20-year anniversary when you go to Starkey you are gained into a family environment that you won’t get anywhere else and and Mr medicine and Mrs Starkey find out who you are and how you place better so for example if you’re not set up for children or you’re not set up for Elder Care or whatever the case may be they won’t put you in that place if you’re not a great chef perhaps they will put you in something that has more Landscaping Maintenance Securities Etc at all that’s the beauty of the starting system when you go to some of these other places it’s they just want to make that profit off of you going somewhere whereas Mama Starkey wants you to be in that position for 15 years 20 years with a family and grow and etc etc and that’s why that’s why clients come to us that’s why clients come to Starkey or where we place you you have to uh yeah it’s a win-win you have to love your family and the family I have to love you it’s the only way it cannot be one way where you serve a family and you get no feedback uh and so what we work on is that the family you are going to be placed with is going to love who you are because of it Where Mrs Starkey position you in placement as a candidate she makes sure that you are successful at it and she plays your strengths and I think that’s key right that she plays your strengths how did I place your strength she actually told me she didn’t know what she was gonna do with me because when I called her to come to this course I was actually military in Kuwait that’s true that’s correct right Airport Air Force Air Force 24 years but I called and said are you still doing this can I come she goes come down I said well I’m in a desert tent no but I could come here and I came went through the course and then I went back and finished my commitment and then I came to the advanced course and that’s when she said um I think I have the right family for you that had need of the meager skill set that I have uh but she’s got me places I’ve been there seven years my boss has actually saved my life it’s perfect for him give us a snapshot of first day on the course you step into the Mansion you kind of know what you’re getting into but you kind of not sure what you’re getting into but you’re drawn to it so walk us through a course Okay so the first day of the course we came in and you get acclimated here’s our here’s our um instructor here’s what’s going to be happening and they give you a sense of they calm everybody down because you’re nervous what am I doing here what am I doing there what’s going to happen how’s this going to look let me give you an overview of how things are competition right orientation um and then you have a way ahead which is very structured and that’s that’s what you want so you know um this is a technical a trade sort of environment this is Hands-On you don’t learn this book work esoteric what do you think about no this is this is the way this is done and welding school or um what another technology electrician right you need to put your hands on it the service industry to this level Healthcare you have to put your hands on it so the the level of Starkey is my classmate was the was the king of Jordan’s household manager my wife went through and it was the princess of Jordan’s household manager the King’s mother so that’s the level that comes through Starkey so people that want to have the very best that’s why they come here because they service the best we know service we’ve been doing it for 43 years so have you has your placement been successful my boss saved my life how much more successful you want that to be yeah how did you save your life well no problem in the middle of a flight yeah there was an emergency landing and Etc and yeah so we got to the hospital where but the job was did everything to me even their wife do your hockey he overrode Pilots you know whether or not your employers think you’re successful oh yes I believe so so once you fly The Coop from the course you know you got your tools in their bag and they’re sent off uh let’s talk about um your first placement and how you okay then from there so I’m gonna I’m gonna rearrange that question just ever so slightly the you cannot learn everything in a four or five week course period This is why Starkey students are better and they’re different because you have to know what you don’t know which is when a mama Starkey saying and you have to go find the answer a perfect example my boss has some very life-size um brass corporate Ginger statues that was not brought up in the course but I went to the artist who made them and said how do I clean this how do I prep it every year I need to do XYZ you have to have the initiative to go and do these things you may have a table made from the first tree I don’t know but there’s ways to take care of that but a Starkey grab goes and finds out the right way to do it yeah now can he show you every piece of wood and show you every table every polish everything they give you the overview they give you where to go find the answers but the beginning of shark again with family is that it’s I call one of the people that I’ve gone through doing the formal dinners or I’ve been and talked to the classes hey I don’t know how to do this but I heard you’re pretty good at it and we help each other out and have that connection you have that uh Community family we give you a strong base of that product and and surfaces that really are in the average home or not the average room in a high-end and high net worth hum so don’t don’t forget you have multi-million dollar homes with 50 million dollar surfaces and then you have the average homes which has regular surfaces so we teach you all of that and then of course you have to have a concierge mind and and and start looking if you don’t know how to do things uh and start looking into financing what is the instrument for me yeah so how many homes do you go to with your employer that he owns okay so right now we have the main residence which is 50 000 square feet we have a second how much 50 50. you did save fifty five zero yes big home the secondary home is uh 15 000 square feet and then we have a rent well we he has a ranch uh that’s 5 000 Acres with the appropriate Lodge on it we did have a boat and a plane but we’ve gotten rid of those Sims but we maybe get another boat so it’s one of those transition yeah just for fun season yeah so tell me about what you what do you do when you first start in the morning because the first every morning you have to stop right right so we don’t want to know what this is what you do because this is very private but what is what is the motivation and wanting to start with I have coffee to deal with the things I can and run to deal with the things I can’t no and that’s all before 8am no um so one of the things you learn at Starkey is you have your daily Graces which is the things that have to be accomplished throughout the day and you work those in around the principals or clients or however you refer to your people um your their schedules so if they have like myself I do a lot of Transport with the misses because she can’t drive so I have to work around her nails doctor uh business whatever was going on I work the rest of the dailies around that which might include certain amounts of cleaning um or or care or we have contractors on on site doing something with construction or the landscapers or I have the aquarium guys coming to do whatever you have to work out your dailies uh day in the life which is one of the things you learn at Starkey and you go through different pieces like that to help you keep yourself on track one of the things I will tell you the one of the main benefits was always do it the same such as a bathroom let’s just say for the sake of argument I have a certain way I do the bathroom because if I get caught off in the middle I can go back and restart you think it’s just a bathroom but when you have a huge dinner party when you have 15 bathrooms you really need to organize on what you’re doing and that’s one of the benefits of the system is there’s a certain way we do things and you think did I do this when there’s 15 of them oh what happened where where did I get lost plus I have to do dinner prep and whatever whatever you need to be organized so how long have you been in that position since we placed you from seven seven years that’s pretty good seven years it’s really been that long time flies one year old yeah so if you were going to sum up the course into placement and just uh kind of do a closer to this video um give us the just a kind of a an ending snapshot of the importance of starting off correctly because a lot of other people go into this industry but they don’t go through a program like this so this is a tool a very necessary management tool that might be different from a butler so the management household position so originally Butler’s were a household or a housekeeper management and and that’s pretty much what they did nowadays there’s 10 standards in Starkey so a lot of people think I have to be able to cook I have to be able to be a professional housekeeping manager I have to be able to do these things every family is different every family has a different need no there’s no one that’s Tim you know one family there’s a place for everyone so if you have a particular Landscaping skill security skills um transport valet all those things are very valuable to very different types of clients I’m military I’m still Mrs Starkey found me extremely stiff when she first met me and I wasn’t very personable but she found a client who was perfect for me in that you could use my skill sets of medical and security and driving and cooking and all the different things that I can do but he needed a generalist which is where I came in because I can do a wide range not perfect at everything Mr Xavier is a far better Chef than I ever will be but I cook pretty good I don’t think so but I can also you know with it my boss has has guns different things and I have to be cognizant and familiar and safe with those things so all those little pieces come through perhaps you’re just a house a housekeeper you think I couldn’t do this well there’s somebody that needs that in a caretaker role or you’re really great at whatever so it’s not so much your expertise they’re paying for integrity loyalty and Longevity your value your ethics and morals when you have a boss hands you 50 000 in cash and the thought is I just need to put strap over my head so I don’t lose it that’s what they’re paying for you can get hard work from all sorts of places but it’s your integrity your loyalty your honesty your your personal honor that they’re really paying for because it’s such a rare thing nowadays if you have those you can work everything else right you don’t have to be perfect for every 10 standards you know out of a 10 standard you have to know at least four four three or four if you’re lucky five uh with experienced you can have even more but to start yeah you need to know the ten but four of them would be great and then we place you in in in in in connection with voice for compared to the client who’s looking for these four items not everybody is looking for 10 centers at all right it doesn’t happen it’s just whatever out of a 10 standard Administration housekeeping culinary grants and property clothing and Valley transportations uh vendors management uh what are you good at that that the client need Clan maybe don’t need you to cook because we like to go to a restaurant but they have a chef oh they have a chef so they want you to do the other things when you may have some culinary background but they don’t need it because you already like to go out to have a chef but they need you in at least three of our uh standards so and believe it or not there’s clients that you know what their favorite is green bean casserole right you know that it’s chicken thigh cast it really that’s that’s where they grew up in a closet in in Kansas somewhere you know that’s what they grew up on that’s what they like so you know what you don’t have to be able to do foie gras you don’t have to be able to do you know black seeds yeah Michelin food yeah no people people want Michelin food they go to a restaurant with Michelin they want some casual food soup salads a chicken a hamburger or whatever they need sometimes they will have a formal dinner yes and so then you have to be prepared and understand what entertainment is but it’s not often you know most of the time unless you go to your home that just want to entertain all the time so um and then Mr Starkey will place you for that purpose I mean in my case we cater over 25 which isn’t that many so you know well you can do that yeah so the course if you will starts mid January ends mid-February come join us I’d like to place you thank you Mr Bates thank you Mr baby we love you I got personal it was a service

The Nanny Manager “The Book” – Episode 5

thank you hello I’m Mary Louise Starkey and this is Xavier medicine I’m a director of education at Stark International I want to talk about the nanny World remember we forgot to introduce to you this is Timmy and Timmy yes everybody loves everybody so I want to talk about the nanny book for whatever and the nanny industry for whenever it’s worth 1980 seven I think I hosted the first Nanny conference in Vail Colorado 333 people showed up it was amazing from England all over the United States and it was a an amazing experience for me because I realized that I was more household management than I was nannying however there was a huge Nanny industry out in our world that has not a whole lot of support yes people will place you but that’s different than getting educated and by the way I just learned that the English Nanny school closed and so there isn’t an uh a training course for nannies at all but there’s a book I wrote this book called The Nanny manager and it’s specifically for clients and it makes it so that if you hire a nanny I don’t care whether they’re educated or not you have to have an idea of what to tell them how to tell them what your expectations are and it give you management tools mom and dad to show them and to have them understand what their role is in representing you as the parent to the children so I want to say the nanny manager we have a lot of these left because people don’t really know about them and any manager is available to you please buy one it’s on our website on the website you know I recommend also any child any parents who are going to send their children to be a nunning to make a little bit of money read about this book so that they’ll know what to expect and what the child should be thinking when they start doing nannying and making some money so it’s really inexpensive it’s like 9.95 I think on our website very inexpensive so it’s worth every cent it’s either it’s it’s the people who are hiring a nanny it’s for the people who wants to get into in any business young kids or and managing it and managing they will learn a lot and they will be prepared because you have to be prepared when you’re going to keep the kids but it’s not yours and you want to be prepared of what you expect and what to um what do you say uh how to organize yourself in terms of 19 all right so it’s it’s also for the people who are looking to hire an and this is of so much information in this book that will help you guide how to look at the dining business thank you we appreciate you listening God bless you have a great Christmas and you can find that on our stocky International

Private Household Training – “Uncut” Episode 4

Louise Starkey from Stark International CEO been doing this 43 years wow and you I’m Xavier medicine Director of Education at Starkey International happy explore City everybody loves him you know because he’s so fresh and croissant and don’t forget my prayer here and I’m really lucky because my Frenchman here takes care of us and the students when they do come and when we go to do private training he takes care of everybody on staff so we want to do a private training we get calls often and so one of the first things we ask people is okay how many square feet of home do you have because that tells us how many hours of cleaning there actually is in a home we have a baseline for most everything we also ask how many people are on staff oh and I’ll be trained do they know anything about the other product we’re going to teach they want to learn yes I’ll be willing to uh to learn or are they uh don’t they want to um understand what we’re going to we’re going to teach and we have Alison in Spanish and so when we go we will always make sure there’s at least one person that knows how to speak English even if the rest only speak Spanish you’ve done it many many times so we have a book in Spanish we have a housekeeping book in Spanish so that helps a lot for the people who do not speak um very well in English so we show up and we are greeted by the principal and we start out by spending a little time with the principal I want to know how she thinks I want to know what’s driving her crazy about her staff you want to know I want to know what how this stuff is doing and whatever needs water just the stuff is missing how well is a house clean what kind of surfaces do they have to clean and what product they use so I never go into our homes and take over our staff I want the staff to teach me I want to learn first what they know and how they do things so it’s an it’s a win-win situation because I don’t come in as as a as a teacher I come in as well as the students to begin with then when I go around and talk to each of the different uh staff and what they do and how we clean and what product they use and what kind of surface they have then I can I can make my suggestions and and start by showing them what’s the best way usually if I come into our homes the staff is willing to learn very few times do I have a staff that is a wall it’s very rare because before I get there I make sure that this I speak to the staff on the phone each and and each individual and learn a little bit about them so I kind of break the ice you know and I want to know if you want to learn if they are willing to um willing to listen to me to show them how to do things but I am willing and I tell them that I’m willing to learn about them and what they do because you know you’re not from a baby in the water together you just keep what’s working and because you know and and change what need to be changed with a common sense of stuff it’s important that you don’t come in I’m the one you’re gonna listen now but I’m the one that’s going to listen to you first then I will make suggestion and then we will agree about how we’re going to proceed so Mary and Xavier would you when you first go Would You observe the staff doing their chores cooking and their daily things and then give them feedback okay no we don’t because we set it up so that the staff from the very beginning know that they have a whole week of training and you cannot work and do your regular job and get trained so they’re kind of standing around and and we have them take us on a tour with the principal and we go through the entire house and we look at uh the closets that are a disaster how are they a disaster well obviously mismatch everything they throw things in the closet and close the door not knowing how to organize a closet you know but I also look at the uh job description if there is one often the the problem in a home is there is no job description so people are kind of not knowing what they are supposed to do and not supposed to do what is their uh what is it what is it what what they were hiring higher to do and so what do they do all day that’s a question what does someone do all day so that the health can be organized within the day so my role when we do a private training is Xavier’s teaching uh and working with the actual staff people I meet with the staff individually and they say okay in bullet form talk to me about what you do all day and I write it all down and I begin to see the needs of the overall staff by knowing what’s each individual does all day long in fact we were recently at a private training and discovered that the um two housekeepers were not very happy with the Houseman or the butler because he didn’t have enough to do so he kept trying to do their jobs yeah interfering with our daily routine that’s kind of a it’s kind of uh difficult to work with you know in the homes and someone doesn’t know what to do today so again adding a job description for each and every one of the people in the homes is a good stocks and if we don’t have them I create them you know also when I go into a home the staff is 50 right 50 wrong the reason they call us to come is to make sure that what they know is correct or if it if are not correct meaning that are we doing it right is this a way to do a a process of cleaning the surface is this the right product and often they don’t know because you know multi-million dollar homes have a multi-million dollar surfaces and each surfaces is totally different so it’s important to use the right product and if they don’t know what product to use um then that’s where they get um panicky they get stress you know they want to do their job people I have never met somebody in the home who doesn’t want to do their job but they have to know how to do the job correctly so that uh when they come when they show up to work in the morning when they leave their homes they know what will happen today and that’s really the point where we feel more comfortable be happier in their work even know what’s going to happen everybody loves being successful yes everybody wants to be successful I remember being in a home way back it’s been a while and all the surfaces in the of the furniture all had a a uh what do you call it English is that the English uh no there was uh a surface within they were putting oil on a Surface that’s what I said you know Old English and and you it didn’t go in because it had a it had a coating a finish that didn’t accept anything yeah like a piano you don’t put any finish on the piano because the piano has already a coating at make it shine so you don’t want to use this kind of product so if you have fine antiques in a home uh not not you know most of my clients don’t buy from American Furniture you know they have really high-end beautiful things so it’s important to know what people are doing and what products people are doing oh that’s that’s right what do you think’s more um when you meet with them individually after you do a private training what are some of the things that the staff will say back to you of wow this was you helped me with the time management now I can I have a little more of a schedule like what tools do you leave with them that they can continue to tap into when you’re gone well first of all you know we have different books for example if I go for a housekeeping then I have these housekeeping books which has everything in there uh so if you start this off with uh we leave our uh we leave our clients with great tools and then go into what you’re saying yeah we we leave our clients with with tools our the staff we stool and then we have books so when they when they train people I always bring the books for each individual uh stuff every staff person has their own books so they can refer to it once we’re gone you know um and also you would bring the entertainment book oh the entertainment yeah the Entertainment Book when we work with a client we always try to find out their focus is it housekeeping is it entertaining or both well both yeah also their focus has to have both then we have to have time to train both yes by the time we’re done the student the staff member has a week long with us to answer all the questions that come up the surfaces that are really hard to clean they will have management tools like for instance will develop a whole housekeeping plan based on every single day what did they do so that they know how to be successful yes remember that a housekeeping plan is not a checklist you never use a checklist for a housekeeping plan for any plan as a matter of fact it’s always time oriented it’s important that we know what it takes to clean a room how long does it takes to clean a room so that when we add all the room together and all the items in each rooms we know by the end of a week how many hours it takes to clean a home so often you will have too many people or other stuff and so when you have too many people people start to get in each other’s way get in each other’s way like we have it in Sacramento but if you are under staff with a number of hours for large homes that is not enough to cover the entire clinic by the time it gets to Friday evening that’s when the house will be finished because there’s no cleaning on Saturday and Sunday of course then you are you have not finished your priority of having a home beautiful and the home beautiful is what the clients want you know so having having finished by Friday everything’s in its place everything is a place and every place has a thing there you go so when we meet with the client from the very beginning they’re involved they want to typically be part of the training because they want to know what their staff is being taught and we’re grateful for that because if they don’t know what they’re being taught then things get lost well also you know Atlanta doesn’t really know what he really takes to clean the homes they are very good in their business are doing what they do and making their money but really running a home is a is not their Forte but if they participate in a training because we are interested in what we do and why we come we pay us a lot of money uh they themself learn and by the time they finish a week now we understand better what their staff has to go through to get their home ready beautiful stop um how typically principals have no idea what it takes for a staff member or members to clean an entire home they’ve they’ve never had to do it so they don’t know so it’s it becomes a yeah are you playing it becomes a learning process for both the staff as well as the principal if you see that you remember when I put a little coaster underneath I put my Patty over here that I am from France I’m from France and the little lemon inside so it’s refreshing we’re good anyway where were we at this is what I put up with all the time my Frenchman here yes so I introduced your little dog well we didn’t introduce you look at his beautiful coat uh winter coat we have Timmy with his uh uh snowman coat it’s cold 15 degrees last night in Denver they were shivering so outside of cleaning which we know is a huge part of why you guys go in and educate I love I love going and educate because you know 35 years of of working in a homes for different uh High Network clients royalties or president I came to a point where I want to teach that I want to teach what I know and I want people to be sponge and willing to learn and I’m willing to share everything that I know there is no secrets you know teaching is about opening up it’s about being being honest with people being totally upfront genuine genuine and sharing stories of my mistake I wasn’t perfect all the time I was not perfect okay so but I’ve learned and uh when you when you make mistake it’s completely okay as long as you learn from it you know don’t be stubborn you know so that’s my that is my I cherish going into a home first of all because first of allow me to travel to meet people to meet people who are willing to and open to learn and and share with stories and we are in the same Industries so it’s important for me that I feel I feel that I give everything I can you know uh to the people I go and teach them people really love Xavier as an instructor and while he’s teaching I’m meeting individually with each staff person for about an hour right and listening to what works in their position the bullet points of what they do what is the first question you would ask what do you do all day that is the most important you work into a let’s say we place you we you want to be placed into your home right the first question is we have before we yes what do you want to do really because you know when you’re looking for a position you should have a list of things that you want to do during the day because you’re going to be doing it eight to ten hours a day right and if you don’t know what you want to be doing all day you’re in trouble if you don’t know why you’re going into our homes and what’s what family how big of a family or Geographic locations you need to know all of that where you feel you will feel comfortable about taking the positions you must ask a lot of questions to yourself so let’s let’s bring everything to a head there is when we do private training when we leave staff members will be empowered because they know what they’re supposed to be doing secondly there is a written housekeeping plan that the employer and the staff people can refer to there is uh there may be new um cleaning tools and products that work maybe work better than what they had maybe not um remember housekeeping you have to keep the product as simple as possible you do not want to get all those chemicals it has it’s not necessary there’s two mechanic too much chemical on the market but simpler let’s say uh fee bee Works be wax is perfect because first of all it’s wonderful smell it’s natural and you can use that on a lot of Furnitures without having to worry about you are using the wrong product so water and vinegar it’s as simple as that you want to kill bacteria what’s better than vinegar and so on and so forth there is a lot of simple thing you can do to make a house beautiful and looks like uh you use the best product but in you know in the world the most sophisticated chemical now you use the more simple product works fantastic okay so we have the housekeeping thank you down pat yes and they may also want to be trained when they entertain entertainment our our last client that we were at she wants to entertain friends and they have a whole Legacy going of of people that work for them that they want to bring in and make part of their extended family and so they want to entertain well they didn’t have any people that would help them entertain and no person said I’m exhausted yes so the next thing we do is the entertainment we have this big book of entertaining you’ve done everything in this book about entertaining there is not one thing that’s missing about creating an event this is your Bible for entertaining there is no better books uh on the market than what Mrs turkey remember these books I’ve been reading by Mrs Starkey for the last 30 years so we know we use all the technique in the books where we have what she has written down so uh interesting is not about serving uh to the right and picking up service to your left picking up on the right it’s it’s an art form it’s beautiful it’s it’s uh it’s um uh you call it gives you some energy and and doing it with Grace and beautiful uh pet setting and it’s a show you are an artist you are an actor you are on stage the entertainment piece gives The Graduate the staff people the ability to show what they know it’s a it is Showcase it’s a showcase people who have never been trained in in obtaining maybe lovely people but unless they know the art form of it of how it’s done correctly doesn’t work how do you set a beautiful table how do you bring how do you bring foreign how do you serve people always a train a trade shows your knowledge Australia shows that you you know how to serve people carry things in their hands you know and they put it no no no no it’s you want to entertain and people want to be entertained by principal and so this is a combination of receivers and givers if a giver is not willing to receive what uh if a receiver is not willing to receive what the giver is giving there’s no service taking place and if a giver is not giving what the receiver wants again there is no service taking place so it’s a mutual agreement that is a win-win situation where you do your Giver gives with Grace and Company and love and the receiver we see with love receive love and understand the grace talk about the event planner oh the event planner so we have an event planner in this book that will teach you exactly no matter what the event is to show exactly the step-by-step how to prepare an event you could do a like we do a lot you’ve done it for 40 years down with the principal you should know my principle right and she or he answers specific questions what 20 minutes worth 30 minutes worth yeah 20 minutes whose and and then in his in his in his uh in this plan you will have who does what during the service you know when and how you don’t want people to walk around and get lost I used to work for a president in Africa and we have different people and they all came to the president every two seconds seven minutes and it will be different people you have you have to have a plan of whoso who and when and how you know so it’s otherwise you’re on Crisis crisis month people walk around like they are lost so you cannot do that everything has to be every movement every step is calculated so that it shows Grace and minimalists right I have a great little story I was having a formal dinner once speak to me I was having a formal dinner I’ve had many of them over the years probably 25 years of formal dinners every year multiple every year so we have a General in his whites and his spouse with a backless beautiful gown and the the server who had been trained the person came up to serve the dessert and on the tray was a oh give me that that’s much better was was uh chocolate mousse chocolate mousse and as he was serving this one he also had a tray in this hand and as he was serving it went like this and I tried to grab it I was sitting next it was a slow motion slow motion I’m trying to catch it I didn’t and you see in your head the disaster coming up it it went all over his whites went all over the back of her beautiful gown and then I turned around and I said where is everyone and they all went out into the to The Back Garden and hid because they were so they knew they were in trouble yeah but the point is we didn’t have enough practice it was our fault we didn’t teach them enough and most importantly here’s a here’s a big one the service receptacle that we had the uh chocolate mousse in yes was the wrong one it was tall it should have been a short one yes so it wasn’t gonna fall anyway so between myself and the chef and the server we all took our part I wasn’t here okay it wasn’t me I didn’t train because I would have done it differently sure I was the beginning we’ve never seen a general again we’ve seen over generals and oatmeals and you know but but this one they never hired one of our drive-throughs so we make mistake you know we learn and never happen again so now go into um you know we would love to if you’re interested in our private training be a part of anything of your needs or your wants or you know just you know reach out to us we customize our private training to meet the needs of the client oh yes every client is different every problem is different there’s not one home in the world that is the same so that is people who take an agenda from a previous employment principle and move it to their new homes with the same agenda uh oh I used to serve a John this way there’s no reason you shouldn’t be served that way for my new pressure part doesn’t work like that they don’t last very long you must understand who your principles are what is their lifestyle goal what is your vision of service you know what is the what is a bullet point that they want to tell you this is what’s important in the stage that’s important somebody was fruity as well compared to somebody a principle was 30 and 40 is different approachable with 17 now so you cannot have the same service for everybody it doesn’t work there’s no one fits all like a pair of socks it’s not possible so ask us to come and do a private training you won’t be sorry we but when when we leave your home is spotless your staff is as I said invigorated the employer knows what she wants oh remember the last training we had at in Sacramento we did housekeeping and entertainment we finished for a week with a formal dinner because that’s why they created these beautiful homes and they never got the service they wanted before we showed up and I at the end the staff line up in the living rooms after the service and you won’t believe but the principal started crying because we spent 50 million dollars in our homes beautiful home for entertaining and nobody really knew how to oh everything the best they could the staff was just wonderful but they didn’t know and they were tipped on you know and so that’s what made it uneasy but once we finish on the Friday on Saturday we didn’t we dinner on Saturday with the 12 guests and we finally presented everybody at the end and the guests uploaded the principal both with tears in their eyes and that’s why that to me is the reward it was great better than the money that we achieve our goal so that’s what we want we want you to have tears in your eyes when we’re done teaching your stuff thank you for listening thank you God bless you and have a wonderful holiday season and Jimmy say goodbye bye-bye bye bye

Placement – Household Managers – Starkey Graduates – Episode 3

hello I’m Mary Louise Starkey and I’m Xavier medicine Director of Education Health stock Institute today we want to speak about placement I had so many positions so many clients coming to me today probably half of them I had heard from or placed before and their person had stayed five to ten twenty even 30 years and they’re back because they retired so I want you to know that I have taken placement at a level and grown myself and grown everybody that I place and grown my clients so that place it for me has become an art form it isn’t looking at a resume and say oh it’s an estate manager and throwing it off to a client I typically already know who they’re going to hire by the time I get done training my clients but I give them two options the one I know they’re going to hire and then one other individual so they can have a feel like there’s a choice going on and there is a choice so I take only my graduates because I know them they came to class I got to know their personalities I got to know how they think their backgrounds where they were born their all aspects of private service matchmaking and that’s what I do well your client also wants people who are graduated who knows the system it’s true they they don’t want people that are on crisis mode who have not been educated so that’s why they come to us so when I place somebody I find out where do you want to be what do you want to be doing all day you know eight to ten hours a day five day weeks you better be doing something you want to do uh and are happy doing secondly um there is a if you will well let me tell you in the old days it everyone used that intuition the development of the intuition to know the right person well that’s about 40 30 of it the rest of it is setting up if you will the right personality matches sixty percent personality 40 technical skill so if you think your technical skills gonna get you in my door for me to place you without going to school it’s not because that’s only 40 of the placement their estimate has to be who is the best person for me to be spending time with who is the best client for me to be working with I have a client right now in Indianapolis she’s a genuine soul a soft personality she can’t have the kind of person who say tough rule maker style of Personality she’ll get blown away it’s a fabulous position so it had to be the kind of person that’ll work with her with her other position ah I have a client who uh just came back after 30 years can you imagine 30 years the last person that worked for her when he was time for him to retire I was blown away she gave him a million dollars one million I don’t want a million dollars I you know it’s a it’s a relationship oriented oriented industry if you’re looking to just work around money don’t worry about the personality it’s the wrong industry for you so placement for me has become an art form and I not only find out this information from you I find out the same information from the client and matchmake if you’re Catholic you growed up you grew up with a culture if you’re Jewish you grew up with a culture if you’re muslin you grew up with a culture it’s got to be matchmaked it can’t a California La individual does not do well in the Midwest Midwest people have to think like a Midwest individual New York people have a certain stock you have to have lived in New York to succeed in a New York position and my list goes on after 43 years of placement I doubt anybody who takes it on like I do I make sure that whatever placement I position you in you can stay 5 10 20 years in that position should you want to many people who get placed with older people they stay until the end until the employer actually passes so new positions are people who are growing their assets not having their assets recede so there’s so many aspects to setting up a successful placement that it isn’t just throwing a resume out no no I never do it never works never works when the agency for resumes at clients clients don’t even know what they want you need to guide them new client new new graduates who just graduate but have been in the industry I had the most fun placing old graduates of Starkey International I also love placing because I know them I have a really good memory for my graduates I take good care of them I come so become part of the Starkey family we Xavier and I he is Director of Education myself with some charge replacement we really do make a difference in not only our clients like but thanks for listening thank you

Private Service Management Books – Episode 2

Louise Starkey this is Xavier medicine I’m the Director of Education here at Starkey International we’re so happy you’re here we’re so happy to talk to you today we’re going to talk about a two Publications the one of the most important ones in my opinion is the Bible this is the original guide for private service management it took me and others 10 years to write this is quite the publication it has everything that you could possibly ever want to know from the system to housekeeping to entertaining it’s a it is the Bible it should be your reference every client every person in private service should have one even if you’re not a Starkey graduate because this book is a reference book beyond there’s nothing else like it secondly I want to introduce to you setting house substandards I wrote for my clients only for my clients and there’s an example of a management system or if you will a management plan in setting household standards examples of uh day in the life’s examples of questions that your household manager should be asking you and should be doing it’s an excellent book for old and new persons hiring in private service now both of these books are available if you go to and follow the prompts to the Starkey store you will find find all of starkey’s Publications and by the way yes what what do you want to tell people about these books well first of all I want to say this book took 10 years to to to to create a 780 page it’s a big 704 Pages oh seven and then four page all right I just had it under 76 page but it’s all right this is a book The Bible it has much more than the four-week course it also talks about wine Mixology a lot of reference a lot of place to find product for your home thought the philosophy of service do you know what components have to be present in order for service to actually take place it was a learning process for me I can tell you it’s in the book so these are the two in my opinion best books you could purchase on Starkey store we hope to see you there Mr Madison life a book you will love it you will help you a lot in managing your homes if you are in the industry cannot afford to come to school this is a book for you you can do ebooks or hard copy hard copy this is my way was my way is my way of establishing standards in private service written it’s written it’ll help you it’ll help your client my contribution to this profession thank you for listening thank you awesome

An Advanced Household Management Course – Episode 1

Greetings! I’m Mary Louise Starkey and I’m Xavier Medicine the Director of Education here and here’s our little puppy yeah his name is Timmy everybody loves Timmy there we go to school so we are here today to take a brief moment of your time to tell you about our Advanced household Management program it’s an excellent top of the line there’s nothing else like it anywhere let’s talk about the course well week one is All About Management tools we call it the Starkey service management system and you have 11 management Tools in this in this in this in this course and those are very important for you to understand and have a helicopter view of your house as well as the detail yeah no detail and the crisis mode you want to avoid at all time by knowing what’s going on in your home using those management tools you’ll know everything you know the most important thing that I see happening during classes is people learn to think like a household or a state manager there is a there is a transformation that takes place people are excited and they’re totally engrossed Mr menacing is a hell of a teacher otherwise he wouldn’t be here people love him why because he has all of the stories all the experiences in America as well as throughout Europe and the Middle East there is nothing that he hasn’t experienced that you can ask and get an answer from him so during the four weeks first week is management tools well you need to understand the process of managing a home setting up a service management system you need to understand the vision of service from your principal their lifestyle goals what else do they need to know uh from about the client their particular standards standards or 10 standards the ten standards of service are the hot it’s like you have a buddy the no heart if you don’t understand the 10th standard Administration housekeeping culinary grounds and property concept management uh vendors management Day in the Life Day in the Life one of the most important of the management tools is called day in the life it will save you honest to God if your position isn’t working first question I say are you doing your day in the life this is uh this is you get I get a note from you I say that’s the reason it’s not working no day no life then you’re not a manager you’re on crisis mode you need to understand that writing reports on a daily basis to your principles making them aware of what’s going on in their house not only makes them more comfortable about your style of management but make them come home happily knowing that things are taken care of okay week two week two housekeeping I want to start this off by saying no one knows as much about cleaning as Mr medicine does I gotta tell you he’s had the experience of being in the fussiest homes all over the world oh yes he knows his house cleaning oh yes and the type of surfaces you have so many different types of surfaces you just can can do a little bit of dusting a little bit of cleaning every surfaces need to be be careful and you need to learn about that and week three oh week three it’s all about entertaining formal dinner and formal dinner event management event management cocktails you love service table settings everything you need to know to create entertaining events at the lower level and at the highest well we’ll teach you the highest level possible so that you can bring it down to a few Notch depending on what kind of events you have we will actually do a formal dinner and I’m here to tell you it’s the same thing we’ve been doing formal dinner you have been doing for more dinner for 43 years no no 30. just 30 just 30 before that we didn’t do it anyway since 1994. 94. so you count that you count the years and we had everybody in our table dignitaries and regular peoples and they all enjoy it’s a really nice way of for the students to learn about what it is to serve and if your client likes to entertain let them entertain correctly yeah you will understand what to say what to say to your employer about how to run a formal table Yvonne I am I love it and the last week oh the last week is uh your um additional statements relationship of service you you teach this one I teach your first three weeks I have important gifts you bring to your employers table where you want to work what kind of people you want to work for what does your day in the life look like what are you doing all day you know you have to be every bit as happy as your employer so that’s what we do in week four it’s a transformational experience you won’t forget well you will learn how to make a difference you see when you work for someone in particular in this in this Industries it’s a it’s like no other industry you live and and breathe in the homes of someone and you know more about them than the children and their parents know about them so what you want is a family that is gonna love you you’re gonna love them it’s all about win-win it’s not about being a servant it’s not about saying yes sir we’re going to teach you not to say yes sir but instead to bring your love of sir we’re also going to teach that that the client isn’t always right okay but rather they have a right to ask for what they want so if a client is asking you he has a right to ask you whatever he wants he spend you you have to be able to say Sir if I do that this is what will happen is this your intentions so you will learn a lot of tricks of how to bring yourself up to the level where your principal look at you as an asset okay let’s go back to the beginning let’s go back you know 40 some years ago I had to create a language the industry only had a little cooking and a little cleaning and so when the first words I came up with and I had a dictionary is household manager and the reason I did is to invite both men and women into the industry so that it was something that works on the American Stage Butler’s in America typically work in hotels a few places might have a butler not enough to uphold a a industry in Butlers in the United States they won household managers it’s not as stuffy it is not as intimidating so the very first thing we did is household manager now we have over a hundred words that help you position you in your home as a knowledgeable professional language is everything you everybody has a language lawyers doctors militaries police they all have a language and you need to have a language so people can look at you and say she is adept in their language we want you back into the course we want you to come we want to be have you part of our family and trust me I take care of my graduates you might have seen in the um uh social media kinds of things we’ve been doing recently that we seek Starkey certified household managers yes clients I place my graduates clients clients are tired of getting resumes from agencies we do not throw resumes you will create your profile okay and I will help your client make the decisions over hiring you and what what they’re going to pay you I’m a tough old bird and you know people love me or hate me but I make a difference I go after it for you so thank you for being willing to listen to us this is our first podcast we will be back we hope you come to our class in January see you then.