MAY 14-16, 2009

Bringing Private Service to the Rockies       

What does a Household Manager Need to Know?

THURSDAY, May 14, 2009


REGISTRATION    at The magnolia Hotel                                                                  1:00 – 4:00 PM

RTA International Association for Private Service Managers Annual Meeting             4:00 – 6:00 PM   

WELCOMING RECEPTION  –  Starkey International Institute                                6:00 – 8:00 PM 


FRIDAY, MAY 15, 2009

All Presentations will occur at the Magnolia Hotel Ballroom

818 17th Street, Denver, Colorado 


OPENING REMARKS                                                                                             9:00 – 9:15 AM

Master of Ceremonies:  J Paulin, CHM, Former HM for Bob Hope

                                    Antidotes & Tips for Staying on the Principal’s Agenda!


Dr. Lloyd Lewan, Chairman and Executive Dean, Emeritus Semester At Sea          9:15-10:00 AM                             

Service Leadership

                     Welcome Address


GENERAL SESSION:  Debra Bullock, Director of Education, Starkey International,                                                                       Steve Jung, Western paper, Rebecca Brand, Marketing Manager                                                      JohnsonDiversey                                                                                                                                                                                                                                             10:30 -12:00 PM        

Maximizing the Effectiveness of your Housekeeping Staff:  Training, Supervising, Implementing and Fine Tuning a Housekeeping System.

What’s New – Ionic Cleaning! The Truth About Chemicals!


LUNCH:                     Chef Michael Wray, School of Hospitality. Metropolitan State College

                                                                                                                                    12:30 – 1.30 PM 

The Marriage of Food and Beer


GENERAL SESSION:  Aaron Burhouse, AT&T Hands-On Demonstration, Brett Kahl, Lynx Systems, William Althoff, Starkey International and Brad Weber, Inspiring Applications.


Household Manager Technology Toolbox: Blackberry, PDA, I-Phone:

Starkey Service Management Software: Create the Service Plan, 2009, Version! 

Security and Home Automation;  LynxSystems offering integrated automation and security solutions


GENERAL SESSION:   Chris Bowland, Listen-Up CEO, Lucas Jones ESommelier   3:00 – 4:30 PM

The Smart Home Technology Experience

A Walk-Away  At Listen Up Studio, Chris Bowland

                                    ESommelier – Software for Wine Cellars. – Lucas Jones



AFTERHOURS GATHERING         Ms. Lucia Miltenberger:                                       5:00-7:00 PM

A Wine Time – at the Starkey Mansion

Reservations required, $35.00 each                                                    



SATURDAY, MAY 16, 2009


Opening Remarks-      J Paulin, CHM, Former HM for Bob Hope

                                    Antidotes & Tips for Staying on the Principal’s Agenda        8:30– 9:00 AM  


ROUNDTABLE DISCUSSION:      Mary Louise Starkey CEO Starkey International, Gary Smith, Retired Col, former Director of Personnel, Air Force Academy

                 9:00 -10:30 AM

Managing your Career, What’s Ahead: for Household Managers and Butlers


GENERAL SESSION:   Kim Curtis and David Berman: Wealth Legacy Institute Family Office 

                                                                                                            10:30 – 12:00 PM 

                        “Seeing the Forest for the Trees” Understanding Family Dynamics


LUNCH:                    Michael Raymond former Butler; Entrepreneur, & The Queens British Army

What’s ahead for Families and Security                                  12:00 – 1:30 PM


GENERAL SESSION:  William Althoff, Private Service Instructor/Chef                   1:30 – 3:00 PM   

Your First Two Weeks and Your Position Challenges,

Setting Yourself up to Succeed!



Welcome Address:   Retired Air Force Rich Hassan CEO TSM

Service as an Expertise

Presentation: Household Manager of the Year

Drawing, $5,000 stay at the Esperanze Hotel, Mexico

                                                                                     6:00 – 9:00 PM        



 For more information and to sign up visit: