Private Service Titles & Positions
Terms and Titles continue to be challenging for the Private Service industry due to old cultural patterns of the profession. In addition, the lack of knowledge and management expectations of both the employers and employees continue to be difficult to navigate in Private Service. It’s also because the industry as a group has not been able to agree upon titles, as each position is unique. The main factors that contribute to salary are the difficulty factor of the position, the qualifications necessary for the position, the location and cost of living.
Service Management as an Expertise
The term “Service Management” has taken on new life with Starkey and has become a highly desired profession on the national and international stage. Much more comprehensive than Customer Service, it refers to one’s in-depth knowledge of and ability to successfully position service to succeed. Service Management focuses on meeting expectations, the Relationship of Service, sophisticated Service etiquette and Service as a professional expertise in any style or environment. It can apply to those performing Household Management, Concierge Services, Butlering or Senior Services. Service positions continue to grow in hospitality, private homes, concierge companies, private clubs and in senior communities. Salaries typically begin at $50,000 per year.
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What to Expect as You Begin Your Career
Starkey Certified Graduates can typically expect annual salaries between $50,000 and $130,000, plus benefits and housing depending upon experience and education. Entry-level salaries will depend upon individual backgrounds and salary histories. Graduates from the Certified Manager’s Program can expect beginning salaries from $50,000 plus benefits and housing depending experience and education. Couples can typically expect shared entry-level salaries in excess of $100,000. Additional benefits may include health insurance, separate housing, and various other perks such as a 401K plan, travel expenses and use of a household automobile. The most likely Employers of Estate and Household Managers are high net-worth, multi-home estate owners. These Employers include busy entrepreneurs, CEOs, Public Officials, and those from the Private Investment world and Retired Billionaries. For the Butler-style Household Manager positions are available in luxury hotels and residential retirement communities.
The Day in the Life of the Estate and Household Manager, Personal Assistant, or Hotel Butler is varied according to title, style of service, geographic location, and employment position.
It has been Mary Starkey’s and Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective. Our educational training and services place specialized professionals into the service industry. These professionals have been trained to identify and organize Service Expectations and to understand the business of Service Management.
In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.
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Hello Mrs. Starkey,
We had a hot but productive summer here at the residence, many large projects and keeping up with 4 acres of lush property. A new fence and gate project of which I was asked to oversee from inception to finish is now almost complete.
My Principals and others who know the house and property say that it has never looked as good as it does now since they purchased it in 2005. So I would assume that this means the Starkey Graduate you placed here is doing you proud.
Just hosted a party here for the high net worth friends my Principal who share their support for our local Children’s hospital foundation. There were many here whose name you would recognize. Photo is of the evening’s entertainment Larry Gatlin (and Brothers) and myself. It was so wonderful.
Best to you.
Thomas Buder
Estate Manager
January 2009 classes are underway and we are pleased to be back in the Classroom. The first class of the year was a patented Systems Course for Household Management. Students were from all over the country, from Estate Managers to Enlisted Aides for the top ranking general officers of our Military. As instructors, it is always gratifying to have highly motivated and professional students absorbing the Service Management Model. Our classes were intense with students bringing their thoughts to the marketplace of ideas. From crafting a Service Vision to mastering zoning the physical structures we can truly say they “got it.” We believe the students left at the end of the week with a new direction and will be able to begin the process of organizing their environments. A saying to live by is “Don’t Agonize—Organize!” (more…)
