The Starkey Video – Butler Bootcamp
History and Philosophy
Mary Louise Starkey began Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Mary Starkey created Starkey International Institute for Household Management in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.
The Starkey Curriculum teaches Private Service expertise and an organizational structure which supports the management of complex homes and lifestyles. The curriculum is creative, interactive and transformational in style. A conceptual and hands-on education, the Starkey Curriculum teaches the Household Manager to identify and attend to the specific needs or Service Standards of the Principal and household.
The Private Service Management profession in America has been growing rapidly. Over the years, Starkey has produced mature, seasoned veterans who are continuing to set the standards in Private Service, as does Starkey’s work in helping new clientele identify their needs.
The success of the Starkey International Institute for Household Management is based on the commitment to redefine the time-honored service profession in terms of the modern, upscale American service and quality-of-life expectations.
Starkey Offers On-Site Customized Service Training for Your Staff
Customized Service Management Education and Training Offered in Your Home!
Starkey International® focuses on Service as an Expertise with Education, Placement, Publications, and for Service Management!
Let Starkey International®…
- Help Establish your Service Vision and Service Training Goals
- Develop a Management Plan or Blueprint of your Vision of Service for your home and family with Staffing Needs
- Customize, Zone & create Task Sheets for Daily and Seasonal Duties, both for the Residence and Outside Property
- Customize our Recruitment and Placement to fit your Unique Needs
- Educate your staff in Fine Housekeeping Techniques, Clothing and Linen Care, Entertaining, Nanny Management, and more! (more…)
On-Site Consulting and Site Visits for Private Homes and Estates
Customized Service to Fit Your Lifestyle
Starkey has learned that genuine service is obtained only when expectations are understood and met. To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey’s Service Management System, you will be able to articulate your Lifestyle Service Vision, Service Priorities and Standards.
Each family has a unique Service Lifestyle. It may be formal, corporate, family friendly, casual or directed toward retirement and travel. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests or making large-scale renovations. Your style of Service staffing must also be unique to you and must be positioned to effectively support your Service Vision.
Mrs. Starkey generally arrives in the late afternoon in time for an initial meeting to determine the principal’s Vision of Service.
It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service values and goals.
The next morning, Mrs. Starkey returns to your residence for an in-depth household tour to identify your:
- Service Standards
- Zoning and Housekeeping Task Sheet requirements
- Staffing and Service Flow needs
- Meet any current staff (more…)
