About Mrs. Mary Louise Starkey

Mrs. Mary Louise Starkey – Founder of Starkey International Institute for Household Management

Mary Louise Starkey, the “First Lady of Service” and the founder and visionary of the Starkey International Institute for Household Management, coined the term “Household Manager” in 1981, and with it, she launched a movement.

She then set about to create a Private Service profession by opening the world’s first modern-day educational Institute for Household and Estate Managers, Butlers, Personal Assistants, and Private Chefs. Mrs. Starkey began writing about the profession, and eventually developed Starkey’s patented “Starkey Service Management System,” the world’s first advanced management tool for Private Service. She has continued to set the standard for Private Service in education and in Private Service placement for nearly 41 years.

Today, she has 18 patents, copyrights, trademarks and publications. The United States military deemed Mrs. Starkey the “First Lady of Service” due to her years supporting and educating Enlisted Aides, the soldiers who serve the White House, Admirals and Generals. Her clientele includes Old Guard families, legacy families, CEOs, tech entrepreneurs, entertainment personalities and diplomatic leaders across the country and abroad.

Mrs. Mary Starkey is passionately devoted to changing the outdated paradigm of “servitude” into “Service as an Expertise,” and building a profession that is world-recognized. In 2007, Starkey was featured in journalist Robert Frank’s best-seller Richistan, and once again in his 2011 book The High Beta Rich. In recent years, she has been regularly featured in many media outlets, including The Today Show, Good Morning America, BBC, Town and Country, Forbes, Vanity Fair, Costco and the London Times.

Mrs. Starkey serves the high-net-worth and their family offices throughout the U.S., Europe, Canada, China, Anguilla and India through private training, education for employers, public media for openings, staffing of certified Graduates and other education. A dynamic and passionate public speaker and natural storyteller, Mrs. Starkey continues her vision for the art form of Service by appearing at international conventions, both here and abroad, at seminars, corporate events and hospitality forums around the globe.

For more information, please contact:
Starkey International Institute for Household Management
Phone: 720-788-3398
Email: services@starkeyintl.com

Starkey Milestones

1981	Created the concept of the professional Household Manager and coined the term “Household Manager”
1985	Became a nationally recognized Private Service placement company
1987	Hosted the first “International Nanny Conference” and became a charter member of the International Nanny Association
1988	Developed first approved educational curriculum for personal service and Household Management
1989	Published first Household Management textbook, The Original Guide to Household Management©
1990	Opened first school for Household Management in the United States
1991	Featured on the front page of the Lifestyles section in USA Today
1995	Developed the first professional and systemized language for the service profession
1997	Patented the world’s first Service Management System that identifies and manages Service Expectations
1998	Published Mrs. Starkey’s Nanny Manager
1999	Offered first publication for Private Chefs, Starkey’s Alchemy of Cooking for the Private Chef
1999	Starkey International® featured on front page of The New York Times
2000	Published Mrs. Starkey’s Setting Household Standards for employers
2000	Created “Restoring the Art®” as a continuing education conference, now an International Association for Private Service Professionals
2001	Starkey Household Management curriculum became an approved U.S. Military educational program
2002	Incorporated Wine Cellar Management into the Household Management Curriculum
2003	Began training Butler and Service Etiquette Skills for the hospitality market, private clubs and luxury service hotels
2005	Household Manager title accepted by the Department of Labor. Supported the development of a national certification in Household Management
2007	Prominently featured in journalist Robert Frank’s best-seller Richistan, as well as his book The High Beta Rich
2008	Graduated the 100th class of Starkey
2008	Featured in British and French media outlets
2009	Featured in The Costco Connection
2009	Featured in Forbes Magazine and on “The Today Show”
2010	Created specialized student scholarships and loan programs in cooperation with Restoring the Art® for Potential Students needing financial aid
2010	Invited to provide luxury Service education in Asia and the Caribbean
2011	Created specialized Service Managers Certification Program for Estate, Service, Concierge, Senior and other Service Hospitality for Residential Communities.
2012	Launched certified Service Management System Correspondence Course
2013	Expanded Starkey curriculum to China
2015	Created textbooks and curriculum for the different Ten Standards
2016	Published e-books for Starkey’s Alchemy of Cooking For the Private Chef (2nd Edition) and Mrs. Starkey’s The Original Guide to Private Service Management
2017	Published e-books for Mrs. Starkey’s Entertaining Etiquette and Protocols for the Private Home and Mrs. Starkey’s Fine Housekeeping Standards for the Private Home in English and Spanish
2017	Developed online courses for the Starkey Service Management System Course and The Relationship of Service And Your Personal Statement Course
2019	Completed an extensive renovation of The Starkey Mansion in downtown Denver
2020	Continue to teach students online and at The Starkey Mansion, as well as place Graduates with the high-net-worth across the country

Mission Statement

To create a world-class Private Service industry in which Private Service Management is seen as an art form, continuing education and growth are valued, and standards of professionalism are recognized, honored and fortified.

History and Philosophy

Mary Louise Starkey began Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Mary Starkey created Starkey International Institute for Household Management in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.

The Starkey Curriculum teaches Private Service expertise and an organizational structure which supports the management of complex homes and lifestyles. The curriculum is creative, interactive and transformational in style. A conceptual and hands-on education, the Starkey Curriculum teaches the Household Manager to identify and attend to the specific needs or Service Standards of the Principal and household.

Starkey International History and Philosophy The Private Service Management profession in America has been growing rapidly. Over the years, Starkey has produced mature, seasoned veterans who are continuing to set the standards in Private Service, as does Starkey’s work in helping new clientele identify their needs.

The success of the Starkey International Institute for Household Management is based on the commitment to redefine the time-honored service profession in terms of the modern, upscale American service and quality-of-life expectations.

Starkey Offers On-Site Customized Service Training for Your Staff

Customized Service Management Education and Training Offered in Your Home!

Starkey International® focuses on Service as an Expertise with Education, Placement, Publications, and for Service Management!

Starkey Identifies your Service Vision and provides On-site Customized Training for your Service Staff.

Our Graduates are all over the world
We provide HQ Service Management Software

Let Starkey International®…

Help Establish your Service Vision and Service Training Goals
Develop a Management Plan or Blueprint of your Vision of Service for your home and family with Staffing Needs
Customize, Zone & create Task Sheets for Daily and Seasonal Duties, both for the Residence and Outside Property
Customize our Recruitment and Placement to fit your Unique Needs
Educate your staff in Fine Housekeeping Techniques, Clothing and Linen Care, Entertaining, Nanny Management, and more! (more…)