We Teach Personal Service as an Expertise
The Starkey International Institute for Household Management is deeply committed to meeting the needs of industry Service Professionals and their Employers.
Mission Statement
To create a world-class Private Service industry in which Private Service Management is seen as an art form, continuing education and growth are valued, and standards of professionalism are recognized, honored and fortified.
Service Management Tools That Assess Your Service Needs and Customize Service for You
It has been Starkey International’s 39-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise. Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the luxury employer its first objective.
In response to employers’ requests for a Superior Household Management Service Plan in 1994, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations. The typical training for household service provided only basic technical skills. We go much deeper than that.
Our Vision and Mission Statement
Make a Difference in the Life of Another
The Starkey International Institute for Household and Service Management is deeply committed to meeting the needs of industry Service Professionals and their Employers.
Mission Statement:
“Create and serve a world-class Private Service industry in which Estate Management, Household Management, Personal Assistance, Buttling, and Private Chef Service are viewed as art forms; where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”
History and Philosophy
Starkey began as Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Starkey International Institute for Household Management was created in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.
Our curriculum teaches private service expertise and an organizational structure which supports the management of complex homes and lifestyles.
The curriculum is creative, interactive, and transformational in style. It is a method of conceptual and hands-on education that teaches the Household Manager and Service Manager to identify and attend to the specific needs or Service Standards of the Principal and household.
The Private Service Management profession in America is still in its young adult stages, but growing rapidly. Our response from the marketplace assures us that we are in the midst of a service explosion and the need for Private Service Management and service experts will continue to grow. It is essential that Private Service Management emerges into the American marketplace as a clearly defined, skilled, and respected profession. The future of this specialized Service Management offers the coveted revitalization of graciousness, etiquette, and a “Service Expertise” in the heart of fine homes and estates across the United States, Europe and developing India and Asia.
Certified Curricula and Customized Private Education for Service
Offering our Comprehensive Certified Household Management, and Certified Service Management Programs; Military Enlisted Aide Program, Wine and Sommelier Courses; Housekeeping, Clothing and Valet Program, Service Etiquette, Identifying Service Expectations, and Luxury Products Programs for Butlers, Concierge, and Senior Service; and our StarkeyHQ© Service Management & Software Program.
Private Service education has grown as the high-net-worth community has identified itself, particularly in the last 10 years. Terms and titles vary greatly according to location, environment, backgrounds and country. However, all Private Services focus on “Service as an Expertise” with an emphasis on the provider being able to identify, prioritize, and satisfy unique service expectations, and service styles. With this in mind, Starkey’s hallmark curriculum all contain our patented and state-of-the-art Starkey Service Management System© especially designed for the Private Service Profession. Starkey International® offers Curricula for:
