It has been Starkey International’s 39-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise. Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the luxury employer its first objective.
In response to employers’ requests for a Superior Household Management Service Plan in 1994, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations. The typical training for household service provided only basic technical skills. We go much deeper than that.
Customized Service to Fit Your Lifestyle
Starkey has learned that genuine service is obtained only when expectations are understood and met. To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey’s Service Management System, you will be able to articulate your Lifestyle Service Vision, Service Priorities and Standards.
Each family has a unique Service Lifestyle. It may be formal, corporate, family friendly, casual or directed toward retirement and travel. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests or making large-scale renovations. Your style of Service staffing must also be unique to you and must be positioned to effectively support your Service Vision.
Mrs. Starkey generally arrives in the late afternoon in time for an initial meeting to determine the principal’s Vision of Service.
It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service values and goals.
The next morning, Mrs. Starkey returns to your residence for an in-depth household tour to identify your:
- Service Standards
- Zoning and Housekeeping Task Sheet requirements
- Staffing and Service Flow needs
- Meet any current staff (more…)
It has been Mary Starkey’s and Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective. Our educational training and services place specialized professionals into the service industry. These professionals have been trained to identify and organize Service Expectations and to understand the business of Service Management.
In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.
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Thanks to the Wealth Bulletin News for featuring Starkey International in a recent article. Here is the excerpt of that article:
Denver-based Starkey International Institute for Household Management runs several training courses for aspiring butlers, or household management, as is the Starkey line. Starkey places mainly in the US, but has seen a burgeoning demand for household help from other countries.
Household managers are trained in every aspect of domestic etiquette, from ironing a pair of French cuffs to clipping a 1926 Pardona cigar. (more…)
Starkey International Institute was featured on ABC’s primetime program, 20/20, on Wednesday, September 10th. This 20/20 episode entitled “They’re Not Like Us” gave a glimpse of how fame, wealth, and looks set some people apart in society. A portion of the transcript from the show is located below.
But for the well-to-do, there’s no hassle like day-to-day life — fraught as it is with vast domestic responsibilities they cannot manage alone.
That’s why Mary Starkey’s school is the answer to a plutocrat’s prayers.
Since 1981, Starkey has run Starkey and opened Starkey International Institute for Household Management in Denver, where an eight-week program teaches students to become “HMs” — household managers. (more…)
