HV – 1991

Certified Household Manager/Chef

With over 34 years of experience in private service, Mr. Henry Vela is a model example of long term commitment to his employers.

Originally from Baltimore, Maryland, Mr. Vela’s parents worked as a professional domestic couple for most of their career. As a teenager, Mr. Vela was sent to study in Ecuador to fully embrace his family’s culture and language, along with his two brothers. After graduating high school there, Mr. Vela continued his education at the Catholic University through 1981. Returning to the United States in 1982, Mr. Vela took on his first private service position, working as a Houseman, following in his parents’ footsteps.

Henry’s most valued ethic is honesty as it makes him feel good, learned from his parents and his education. As a kid I loved playing in the kitchen with my mother, it was fun when I and all my brothers helped her cook. I first started cooking with a passion as a young adult, at the tender age of 24, I desired to impress in my new bride. Since my dad impressed upon me the importance of helping my mother with cooking and cleaning, I figured it was a good way to serve my wife as well. He really instilled in me this value for taking care of a home, viewing chores and work, and doing them with excellence, as an opportunity to show gratitude for what we have, and be good stewards of every little blessing.

In 1987, Mr. Vela married his wife, Eliza. “She is the best thing in my life,” emphasizes Mr. Vela. Working together for a young family in New Jersey, the Velas enhanced their love of family life, and when they chose to have their own two daughters, Ms. Vela was fortunate enough to stay at home with them. Valuing education, the Velas have always enrolled their daughters in private schools. The importance of family and home, whether it is his own or his principals’, is the focus and heart of all of Mr. Vela’s efforts. Mrs. Vela currently works in the financial services.

An expert at managing vendors and staff, including overseeing home renovation projects, Mr. Vela strives to be adaptable to his principals. “It’s all about pleasing them,” states Mr. Vela. Reaching that goal is a matter of working as a team with his staff, watching over details and remaining tuned into the changing needs of the house. That also includes the changing needs of his principle: from performing housekeeping, to giving therapeutic massages to his elder clients.

Mr. Vela is also an excellent cook, specializing in low-fat and healthy meals. Able to create everything from authentic Chinese dishes to casual bar-be-ques, he also understands the appeal of simple dishes. As an administrator, he is experienced in managing staff and working with calendars. Mr. Vela’s wife and 2 adult daughters currently live in Denver. Communication is for me is best through texts and of course verbal.

Entertaining was also part of my career, I learned the importance of first impressions, and taking care of guests with a warm and welcoming greeting, casual conversation, providing food and drink, and making people feel at home. I had the opportunity to offer services from concierge, to chauffeuring, spa services, animal care, and companionship, as you find in high-end resorts and country clubs homes, anything that is needed. From airport pick-ups to setting up appointments for her guests.

I have learned the importance of personality, and connecting with people; to never to be confrontational, to listen, and to be calm; to respond rather than react, and to prioritize using wisdom, emotional intelligence, and maximizing my usefulness to others, thinking things through and not make assumptions or take things personally, and communicating effectively. I’m a hand’s on kind of manager, a “go to person” where nothing is too small or large for me to handle.

Mr. Vela embodies the dignity of service. His warm smile and expressive eyes are complimented by his neatly attired appearance and delightful demeanor. Intelligent, confident and well-spoken, Mr. Vela is able to quickly set anyone at ease. Looking for his next great challenge, Mr. Vela is open to positions across the country, prefers Colorado. “After all,” he explains, “this is all about the people first.”

My top Service Standards are: Administrative, Housekeeping, Entertaining and Clothing & Valet

1) Administrative
 Supervise and oversee other staff members
 Keeps records and manages daily, weekly, monthly, and annual schedules, vendors, budgets,

financial practices relating to groceries, car maintenance, landscaping, etc.

2) Housekeeping

 Scheduling, and overseeing proper methods and procedures for art, and collectibles, routine

bedroom and laundry services, windows, curtains, linens, mirrors, and organizing contracting.
 Daily sanitizing and upkeep
 Making sure staff is cleaning the appropriate place at the appropriate time

3) Culinary
 Food safety and contamination prevention procedures  Maintaining clean counters, kitchen, and equipment  Equipment maintenance
 Keeping in mind allergies of family and guests
 Keeping and balancing meal schedules
 Budgeting
 Cheflevelcooking
 Groceryshopping
 Menu development
 Inventory
 Health, wellness, and nutrition awareness

4) Clothing and valet
 Laundry schedules, dry cleaning services  Ironing
 Preferred daytime/evening wear
 organizingcloset
 seasonal wear upkeep and services

5) Entertaining
 Catering and party hosting management
 Record keeping of guests and attendance
 Overseeing, implementing entertaining protocols and supervising valet and staff

 Formal table setting, service (Russian vs plated) etc.
 Designing appropriate environment for the occasion
 Menu developments
 Silver, china, fine linen inventory
 Maintaining proper training of staff
 Scheduling and overseeing vendors

6) Property and Grounds
 Inspection of front of house, back of house, fountains, pool, guest homes

 Maintenance
 Tennis courts, spas, garages, gardens, landscaping, flowers, barns
 Managing and scheduling vendors
 Seasonal lawn care and holiday decor
 Irrigation

7) Maintenance
 Systems in place for preventative maintenance
 Scheduling, developing manual, phone lists for vendors- Routine checks for light bulbs, front

porch, thermostat/temperature control, boiler rooms, garage, landscape lighting, security,

plumbing, HVAC, general upkeep, etc.
 Maintain vehicles, scheduled maintenance and services, preparations for travel

8) Transportation and travel
 Record of numbers of vehicles, routine detailing, washes, gas
 Record keeping for preferred travel agents
 RVmaintenance
 Overseeing drivers, valet service, making sure they are debriefed

9) Safety and Protection
 Managing security team and privacy
 Keeping an eye on employer at all times
 Fire protection and alarm system maintenance and routine checks  Confidentiality/ Non-disclosure agreements

10) Personal Care
 Special amenities, wake up care, evening tear downs, preferred communication etiquette
 Maintaining greeting protocols, and privacy preferences
 Records of medications and allergies
 Designate staff for guest care services
 Child and elder care management
 Monitoring
 Scheduling doctors appointments, medication reminders, making sure walkers and ramps are maintained and available.

AB – 2014

Certified Household/Estate Manager

I was born in a small town in the far Northern part of Namibia, Africa. I am the older of two children; my sister is four years younger. We were raised Christian and our values were enforced from a young age. The greatest lesson we were taught is that when you give someone your word, you keep it. My father was the Vice Principal of a Technical College with mainly Oshiwambo students. My mother was the secretary to the Administrator of the region.

At age seven, we moved to Windhoek, the capitol of Namibia, where my father started his career in politics. Life changed dramatically for me. Since he was a public figure and in the spotlight constantly, we were taught proper etiquette and how to conduct ourselves at functions with our parents, both formal and informal. We often had cabinet ministers and dignitaries in our home, and acting accordingly was expected at all times. I traveled the country with my father for public meetings and could stand my ground talking politics at age eleven. We attended numerous functions at the Major of Windhoek’s house as well as the Administrator General of Namibia’s State House.

I was raised in the city and worked on the family farm during vacations where I was taught to respect nature and life. Life on the farm was very informal, but with structure and schedules for everyday tasks that taught me a strong work ethic. I was taught multiple maintenance skills needed for the upkeep of the homestead and property and grounds including minor electrical work, plumbing and basic construction. Spending time on the farm afforded me the opportunity to learn how to hunt and fish alongside my father.

After school, I studied Business Management and pursued a career in the corporate world working for various prominent companies in positions which honed my administrative skills. During my time at these companies, I was promoted quickly into managerial roles and put in charge of large projects. This included a large catering company where I was in charge of major functions and delivery to groups and organizations serving more than 50,000 people. In this capacity, I was working with people in a variety of cultural backgrounds, honing my communication and time management skills, and gaining experience in the development of budgets and personnel. Working in this environment, I developed a level of respect and admiration for service jobs and an understanding of how supporting and mentoring others can help my individual growth as well as the growth of the entire team.

My corporate work continued for a number of years, requiring me to further develop my business acumen. I was responsible for developing strategies and business plans, setting key performance objectives, budgets, and implementing a variety of policies. I had the unique opportunity to work with experts within the auto industry in this role, and many of the policies that I created and implemented became industry standards in Namibia. My experience with automobiles was developed during this time as well. As the Assistant to the President of the motor holdings company, I had a hands-on role in preparing used autos for resale. This included maintenance, detailing, and aesthetic work. I also negotiated contracts with vendors Personal Statement (continued):

and suppliers and maintained inventories. My innovation was called upon on numerous occasions to increase the profitability of this department.

In 2004, I started my Tour/Safari business from nothing, doing tours in Southern African Countries. The business began through word of mouth referrals and networking. Though I am often regarded as being soft-spoken, I take great pride in my ability to connect with others and this was evident in the growth of my business over just a few short years. I had to negotiate rates and contracts with accommodation establishments and vendors, train tour guides and give premier service to my clients, ensuring that their every need and want was met. Most of my clients were high net worth families and catering to their individual needs and making a difference in their lives provided a great deal of satisfaction. I quickly established myself as one of the preferred tour companies for various travel agencies. As the owner of a small company, I was responsible for the hiring, training, and mentorship of my staff. I was also fully responsible for the maintenance, records, and general upkeep of all tour vehicles, including scheduling maintenance and negotiating contracts with vendors.

In 2012, I decided to make a life changing decision and move the United States. My experience in the Tour/Safari business opened my eyes to the niche market working for high profile families within the service industry and I wanted to focus my career more specifically on serving one family. Coming to the US afforded me the opportunity to better myself through an elite education and allowed me to gain experience to help me grow in both my skills and aspirations. I honed my skills through Starkey International Institute as well as the certification program with Executive Security International.

I worked in a variety of positions in the Private Service industry, including being a licensed Chauffeur and being part of a security team for a high profile litigator in the Denver area. I have found that being of service in a variety of capacities has been a truly rewarding experience and that my training at Starkey International has allowed me to see that having a true service heart is what enables me to perform above and beyond the expectations of my Principals. I have learned to be supportive and flexible in working with others and being an asset to their lives. I understand the meaning of hard work and take great satisfaction in providing a very high level of service to those I support.

My strengths include being highly structured and task driven, the ability to remain calm under pressure, an eye for detail, and a flexible management style utilizing strategic problem solving skills. I am grounded, calm, and gracious with a very methodical approach to my work. I have been exposed to people from a variety of cultures and backgrounds and this has given me knowledge and perspective and made me extremely respectful of people from all walks of life. I am innovative and entrepreneurial with good business sense and a global perspective. I enjoy implementing my diverse knowledge and experience in the world of Private Service.

My top four Service Standards are Administration, Housekeeping, Maintenance and Safety & Security.

Administration – I have experience managing and developing household budgets as well as managing staff and personal schedules. I know how to negotiate service rates with vendors and can monitor budgets set for maintenance and renovations. My ability to maintain and organize records, keep up on inventories and my technology skills will keep the household running like clockwork. I have the ability to manage a family office, staff and personnel. This includes financial aspects of philanthropic and political contributions as well as personal and social calendar management and implementation. I have good time management skills and am able to support the Principal and/or businessI have expertise in the correspondence and facilitation of meetings with political leaders and other high profile people. I am proficient in the use of Microsoft Office, social media and smart home systems.

Housekeeping – I am very detail-oriented when it comes to cleaning and having everything in its place. I grew up in a household that had very high standards, especially regarding cleanliness. I have developed and managed cleaning services – interviewing and identifying reputable services, managing invoicing and payments, and scheduling activities so that they don’t interfere with the Principal’s schedule. I have knowledge and experience in taking care of high end art work and other collectables. I have educated staff on housekeeping standards and can zone a home for cleaning as well as creating customized task sheets. I am knowledgeable of specific cleaning products and proper care of the interior of the house.

Maintenance – I am competent in all the basic maintenance skills needed for the upkeep of the home and property including minor electrical, plumbing, basic construction, laying tiles and the like. I have the knowledge of planning and construction of both new homes and home improvements. This comes from my experience in developing design and implementing construction of several homes while living in Africa. I know how to perform preventive maintenance to ensure that small problems do not become major crises. I have supervised and trained household staff on the upkeep of the property, both indoors and outdoors. I am comfortable working with staff to prepare homes for the Principal’s arrival. I am skilled at being able to foresee challenges and implement strategies to solve problems before the occur. I am continually thinking about what needs to happen not just today and tomorrow but 6 months and 1 year down the road.

Security & Safety – My training and experience in Executive Protection allows me to keep my Principals safe on a domestic and international level. I know how to respond to emergency situations and can provide a level of support that will bring a sense of comfort and ease both in the home and while traveling. I am vigilant in my work and continually take in information to be adaptable in all situations. I support the development and implementation of up to the minute travel itineraries – making recommendations and changes as needed.

Technical Skill Synopsis:

Administrative:

Experienced in staffing, interviewing and training staff
Do reference and background checks
Creation of budgets & accounting for the household
Administrative Management of Foundation work (contributions to philanthropic organizations, political contributions, etc.)
Comfortable with vendors, negotiating rates, getting references, management of vendors
Coordination with family office and extended family members for the proper care and support of Principal
Computer literate; Internet, Google, e-mail, apps
Filing household documentation in chronological order
Inventory & purchasing of cleaning materials
Trained in the Starkey Household Management System
Able to keep detailed maintenance records & warranties of equipment
Concierge support, making reservations, developing itineraries
Management and maintenance of family office

Housekeeping:

Able to zone a house & create customized task sheets for cleaning
Creates cleaning schedules when a specific area of use needs to be cleaned
Adept at scheduling cleaning activities so that they don’t interfere with the principals schedule
Able to train staff how to clean and the method and tools to be used
Knowledge of fine art and collectibles

Culinary:

Able to do basic food preparation, preparing salads and meat courses including fish dishes
Knowledgeable of food safety standards
Certified Level 1 Sommelier
Able to follow recipes
Ability to adapt and develop meals to meet dietary requirements and preferences
Continue to grow my culinary skills through technical courses at culinary school in Denver including wine pairing, development of meals and plating

Clothing & Valet:

Knowledge of shoe polishing, leather care, spot removal, laundry, and ironing
Capable of closet organization and seasonal rotation of wardrobe
Packing and unpacking for business and leisure travel
Support of Principal’s travel requirements – understanding and foreseeing needs during travel
Working with Principal’s personal shopper for latest trends and fashion
Knowledge of storage and maintenance requirements for high end clothing

Entertaining:

Event and menu coordination using the Starkey Event Planner and incorporating flavor profiles and preferences
Management of catering staff for large events
Planning of events: exotic destination wedding planning and receptions
Trained in American plated, French, Russian and English styles of serving
Formal dinner service and setup (coordination and training of staff and outside personnel)

Grounds & Property:

Basic property maintenance and upkeep
Pool and pool house upkeep
Lighting: replace bulbs general upkeep
Replacement and maintenance of Principal’s vehicles including servicing, cleaning and performing minor repairs and oil changes for daily use and recreational vehicles
Irrigation system maintenance and layout of the system
Jacuzzi upkeep and cleaning of filters, testing water pH level of the Jacuzzi
Lawn & garden care, feeding procedures for lawns and flower beds based on the season
Fence repair upkeep and fixing of fences
General Ranch maintenance and management

Maintenance:

Capable of managing and supervising support vendors
Can create a catalogue of warranties, manuals and how to care system
Can develop and implement a maintenance management system
Care of large appliances
Knowledgeable of maintenance standards of home / estate
Basic estate or household maintenance including minor repairs for plumbing, HVAC, and electrical
Experienced in the building and/or remodeling of multiple homes including budgets and vendor management

Security & Safety:

Certified protection specialist, bodyguard
Knowledgeable of audio/visual systems and gates
Trained chauffeur; etiquette and emergency responses to situations
Police / Fire Department relationships
Able to set-up a safe room in the residence with all amenities to live in the space for a long period of time
Disaster Management; trained by FEMA to manage natural disaster sites
CPR and Defibrillator Certified
Self Defense Certified Through Executive Protection Training
Weapons handling: Certified through Executive Protection Training
Fire Extinguishers trained by FEMA
Can prepare an overall Security Plan for an Estate, identifying areas of concern and procedures for all Security staff
Trained in protective evasive driving

Transportation & Travel:

Keep detailed records of licensing, insurance and registration documents
Adept at keeping track of auto maintenance and detailing schedules
Experienced in making travel arrangements, Airport Pick-up preferences
Chauffeur experience for Principal and guests
Familiar with recreation and other sport vehicles
Guiding Southern Africa Safaris

Personal Care:

Child Care:

School activities, driving children to and from activities
Comfortable with school age children

Guest care:

Daily schedule and arranging itineraries for visiting guests
Concierge support
High Profile, entourage
Security standards, receiving mail on behalf of guests, chauffeuring guests to and from airports and functions

Pet Care:

Discipline and basic training of dogs
Comfortable with daily activities, walking, feeding
Overnight pet care and coordination of pet services including grooming, vet, and trainer

KE – 2021

Certified Household/Estate Manager

I was born and raised in Nicaragua, Central America. I am the third child of 7; my two older brothers were separated from our family when I was 10. Ever since, I took the role of the oldest child. I grew up Catholic and attended Catholic School. My parents always taught us the importance of values, moral and ethics. They constantly told us to do the right thing and be responsible of our actions. The value of integrity is an inherent part of who I am.

My Grandfather was an elementary school teacher, my grandmother was a homemaker. My Father was a teacher too and my mother was a nurse. My mom is a wonderful woman, she always worked hard. My parents are still alive relatively healthy. We grew up in a small home, in a middle of a Civil War, that last 10 years, where the communist system was established. From young age I learned to do everything in the house, cook, clean, laundry, childcare, manage my family household budget. My parents were always working a lot, I knew I had to step in and help. I took full charge of running my home, from parenting my siblings, shopping groceries, paying the bills, and attending the parent school meeting of my young brothers and sisters. These experiences of life have taught me to be responsible, work hard for those I love, be a role model and make decision; and to earn what I have. My philosophy is that we are responsible for ourselves and our family, not the Government, not the Church, not the civil society, only we are.

In 2004, I was forced to come to this Magnificent Country, because the financial situation of my family. The first work I found was housekeeping, and the little I did know, I found myself on the Services Path. I enjoy what I do! I feel great pleasure in giving and serving. Serving has been part of my life, my journey.

I. I place a high value on professional and personal growth. I am a hard worker, have a strong sense of professionalism, integrity, responsibility, excellence, and am a self-starter. I can work independently as well as be part of a team. My main goal in each position is fulfil my Principal’s needs, uphold their standards and their lifestyle. While in the past I have primarily lived in the south, and in my home county of Nicaragua, I prefer an environment where I am able to experience the four seasons. I find myself no longer wanting the intense heat of the South or Florida. I am single, never married, no children or pets. I love reading and enjoy my own company. I appreciate you taking time to review my credentials and I recently graduated from Starkey International Institute with a Certificate in Advanced Household Management. As part of my professional growth, I am honoured to pursue a career as a Household Manager. Although I have never held before a formal title position of Household Manager, I have performed all of the duties and upheld the responsibilities. I have 4 years as an Assistant Manager, 15 years as a Housekeeper of fine homes, working in Bal
Harbour, Wellington, and West Palm Beach, F would like to thank you for your consideration.

Administrative: Through my formal education and experience in the field, I have gained administrative skill. I have learned that be organized, planning your job or activities, or a simple to do list, effective communication with your employer or co-workers, Teamwork, problem solving skill, self-direction, costumer services, work ethic, sense of urgency, responsibility to complete the job on time and in quality manner, are crucial skills to have a home running smoothly and efficiently. Without this skill you cannot have a home running successfully. Even in my personal life I applied these principles, I cannot live without a Planner (agenda). I am the oldest child. My parent always pushed me harder and had high expectations from me. As the oldest child, you learn a sense of responsibility and leadership to protect your siblings and be an example for them. Since a young age I always had big responsibilities to manage my parent house and to be involved in raising my brothers’ sisters. I discovered I liked being in charge, directing, delegating, searching for solutions, negotiating, and communicating etc. My formal education and my work experience have polished these talents.

Housekeeping: In my personal and humble opinion, housekeeping tasks are the heart of all services in a home, because it creates a clean and organized environment. Since I was a little girl, I always liked to clean and organize. I think it makes one’s life easier. Since a came to this country I have been working and cleaning in houses, and later managing one house. There is a psychological study that proves that a cleaning and organized environment changes the mood in a person. It is always important to have in mind that everyone has their own different concepts of cleaning. Since I was little, I enjoy cleaning and organizing. I was always taking the initiative to clean and organize my parents’ house, without them asking me. And working for all these families and houses, through all this year I have learned more about the art of high-end housekeeping. The way you clean a 35,000 home is totally different from the way you clean a 12,000 sq. ft. home.

Clothing: Cloth is an important part of your personal image, how you dress or present yourself, could define your personality. There is a famous phrase: People will judge you for how you dress and how you present yourself. I love clothes, shoes, the casual, the classic, elegant, simple, not too much with the trendy. Through all this time working for different families, I have learned a lot about clothing, fine fabrics, and designers. How to take care of them, from washing, hand washing, spot treatment, and meticulous organization of closets. I always had a strong interest for clothing, shoes, garments and accessories, hats, belts, scarfs, and fashion etc. My Mom always said that I must match my shoes, and belts with my handbags, and I always must look presentable. She taught me how to do simple mending, sewing buttons, etc. Of course, my workplace has been a true school and lab to perfecting my clothing skills. protect your siblings and be an example for them. Since young age I always had big

Technical Skill Synopsis:

Administrative

Able to set up a customized Service Management Plan
Familiar with the use of PC, word, excel
Organizing and Planning the daily activities
Planning the weekly schedules
Communicating and reporting
Filing and document all receipts and invoices
Managing and communicating with vendor
Answering phone and taking massage
Creating task sheets for the staff
Delegating and supervising staff
Housekeeping

Zoning or designating areas for weekly cleaning, a customized Plan
Clean and organize through the entire house
Care of antiques, and art
Able to clean different surfaces: Natural stone, marble, lime stone, onyx, wood, fine rugs,
wool and silk rugs
Able to clean and polish fine metal: Silver, copper, brass
Able to care of shoes and leathers items
Bed-making and turn down service
Culinary

Able to cook vegan food, and keto diet
Comfortable to make simple meals
Able to fallow recipes
Grill chicken
Able to roast and steam vegetables
Able to make gluten free bread
Able to cook vegan food from scratch
Able to make vegan soups
Enjoy coking Healthy whole food
Clothing & Valet

Understand how to care for the different types of fabrics
Laundering and Ironing clothes
Folding and ironing sheets

Able to treat stains.
Rotation of clothing for seasonal storage.
Able to organize closets.
Able to pack and unpack.
I have personal interest in clothing and fashion.
Entertaining

Comfortable in setting up an entertainment plan
Able to set a Formal table
Able to make simple flower arrangements
Able to serve at formal and casual table
Able to care fine china, crystal and silver and linens
Property & Grounds

Able to maintain outdoor structures/facilities
Able to set right temperatures for pool and Jacuzzi
 Able to control the outdoor sound system
Maintenance

Able to manage Smart Home System
Able to change light bulbs and AC filters
Able to keep a log and schedule regular preventive maintenance services
Able to keep all vendor information accessible
Travel & Transportation

Comfortable driving the family
Coordinate maintenance of vehicle and services
Security & Protection
CPR certified
Performed security check through the home.
Personal Care:

Child
Experience caring for children ages new born to teens
Understand children and their needs
Potty training
Guest
Able to care for guests with the same standards of Principals
Experience working in home with frequent Guests.
Guest management knowledge (Guest Profile, likes, dislikes, tourism services)

Concierge services offered

Pet

Able to feed and care for pets
Supervise medical care
Management of pet allergensElder
Feel comfortable caring for elders

Natural compassion for elders
Comfortable providing medication to elders
Able assisting with essential hygiene and basic daily functions

ES-2017

Certified Household Manager/Concierge

I was born in Aberdeen, WA. My father was in the United States Coast Guard and he moved our family across the country several times. When I was six we moved to our forever home in the charming southern town of Charleston, South Carolina. My mother worked full time and my father was underway on the ship the majority of the year. So, my two older sisters and I learned to take care of ourselves from a very young age. We were responsible for our own chores with little guidance including laundry, cleaning our rooms, and cooking. I was very independent as a result of these early responsibilities.

We were raised in the Catholic Church and were involved with church and community events as often as possible. We often helped at charity events, holiday volunteer events, spaghetti dinners, and wrapping presents for the less fortunate in our community. I always had fun helping at these events, and looking back, I believe this is where my Service Heart was first realized.

Realizing I wanted to be in the service industry didn't come as a surprise. Even as a child, I always did my chores and wanted to help others. I wanted to make sure that my mom didn’t have to worry or stress about housework when she got home from working long days. I didn’t realize what I was doing at the time, but I knew that it made me happy to help her and to try to make her happy.

My parents divorced when I was 13 and my father moved back to Washington state. I struggled after their divorce but eventually decided to truly invest in my future and my love of helping others. I attended the College of Charleston and got my Masters degree in Education, thinking I wanted to be a school teacher.

After college, I was craving adventure and chose to deliver sailboats as a way of traveling and exploring the world around me. During one trip, I spent a great deal of time reflecting on what made me happiest, and I discovered that the open ocean and making people happy ultimately made me happy. It was in that moment that I decided I wanted to work in Private Service, and that yachting would be the perfect blend of ocean and service. I returned to the Miami area and quickly found a position onboard a yacht as a Stewardess. Over the course of three years, I advanced in positions within the yachting world and I fell in love with the art of serving others onboard yachts. It was humbling working for some of the most amazing families chartering our yachts. I could present a spotless, clean, comfortable environment and they were so all pleased. The captains and the first mates were able to take the guests to the most exotic and incredibly beautiful places around the islands. The chefs and I were able to treat the guests with the most delectable meals with world class service. Their reactions to our efforts absolutely proved to me that there is real love in this world.

Being able to present a comfortable space for others is a special gift. Taking care of others is definitely ingrained into my soul. The lessons I learned early on about taking care of those less fortunate have stayed with me and I am proud that I am able to volunteer with my local food bank and charity events. I have found that love is the common denominator throughout all cultures, and this gives me hope. I know that this world, these people, all of the lessons I’ve learned were all here to teach me to care for others. I’ve taken care of children, provided housekeeping of entire homes, and recently cared for elder adults. It’s all laid out and I simply need to follow my heart and it has brought me this far. I am now seeking a genuine relationship where I can be a true “go-to” person and directly impact the lives of those I serve. I want to be in another land-based position where I can develop relationships with those around me and the local community. My family is now in Raleigh and I choose to be near them. I am excellent at multitasking, with managing the daily operations of more than one home, being a task master with vendors, yet loving with children. I am seeking consistency and a position where I know I am appreciated for my efforts as my positive attitude and caring is always present!

My top Service Standards are Administrative, Housekeeping, Culinary, Entertaining, and Travel & Transportation.

Administrative – My love for learning began very early and flourished throughout college. My organizational skills, computer literacy, time management, and leadership skills grew to new heights. I am a quick learner and know I have room for growth. Being innovative and integrative is extremely useful when I'm charged with new requests. I have a great deal of experience with inventories, record keeping, and managing accounts. Data entry, file management, and calendar management are all very comfortable arenas for me. I am incredibly resourceful, organized, and a quick learner with new systems and processes.

Housekeeping – Throughout my childhood, my sisters and I took care of the home. Coming from a military family, I was taught at a young age how to keep a tidy home. Housekeeping has been ingrained in me and I have been utilizing these skills over the years and most recently as a private yacht stewardess. I have been managing several hundred foot vessels, maintaining the interior, providing guest services, and single-handedly executing all aspects of service. I have a very well developed eye for detail and strive for “white glove” standards of cleanliness in my personal environments and can easily implement these standards for a family, if they so desire.

Culinary – I began cooking at a very young age and was initially taught by my mother how to cook. Throughout college, living on my own, I developed a love of food and continually learned new techniques and mastered new recipes. While working onboard yachts, I was tasked with helping the chef and learned many techniques and styles of cooking that were unique to life at sea. Food has always been a passion, and I truly enjoy creating delicious meals for my friends and family. Growing up in the south, food is a way of life!

Entertaining – having a strong background in hospitality onboard yachts has built a proper foundation to deliver excellent entertainment events from beginning to end. I have experience with all types of service, ranging from informal to fully formal. I have spent time in locally- owned restaurants in Charleston, SC, both in the front of the house and cooking, as well, in the kitchen. I have worked with catering companies as well. My experience with event planning and entertaining include scheduling events, interviewing and hiring vendors, planning weddings, menu planning and execution, bartending, and booking talent for events.

Travel & Transportation – I am very well-traveled within the United States, coast to coast. I have also spent several years in the Caribbean and the Bahamas. Being a Chief stewardess cruising these areas on private and charter yachts, I was able to offer exquisite concierge services to my guests, up to ten people on each trip. Being able to plan and anticipate their needs is something I can do extremely well. I am well-versed in the travel requirements of international destinations, as well as providing land-based options for guests when we were in port. My experience onboard yachts has given me a unique understanding of luxury travel that can easily be adapted to other modalities for a family.

Technical Skill Synopsis:

Administrative:

Reception, screening calls, making reservations, and managing calendars
Creating a detailed Household Management Service Delivery System using the patented Starkey Service Management System
Managing accounts and budgets
Record keeping and maintenance logs
Creating and updating inventories
Managing vendors and keeping logs
Interviewing and hiring staff
Tech savvy and Macintosh based
Proficient in Microsoft Office Suite
Creating a Service Plan per Starkey training and customizing it to a home

Housekeeping:

Implementing a customized Starkey Housekeeping Management System including
zoning and task sheets
Natural and organic products knowledge base
Care for fine linens and sheets
Highly systematic organizational skills
Detail cleaning
Delicate cleaning of chandeliers
Carpet cleaning including spot removal and fine rug care
Eye for detail and “white glove” standards
Performs hands-on cleaning, no job too big or too small
Performs Daily Graces to bring a home back in order

Culinary:

Personally enjoy cooking and baking
Comfortable preparing breakfast and lunch
Considered family cook level
Experience as a cook in high volume restaurants
Room and tray service
Menu planning including buffets and special events
Experience working with caterers and chefs to support the delivery high-end meals
Food safety and handling training
Menu planning in conjunction with a chef, accounting for dietary restrictions and
preferences
Purchasing of perishable and non-perishable food items
Manages inventories of all food and food service items

Clothing & Valet:

Care for luxury and designer clothing
Laundering and Ironing including proper care and storage
Knowledge of natural and organic products
Highly skilled in laundering, steaming, and ironing
Dry cleaning logs
Closet management systems and inventories including seasonal rotation of clothing
Closet organization and storage based on Principal’s preferences
Shoe and leather care
Spot cleaning care
Capable of sewing buttons and performing minor clothing repairs

Entertaining:

Tending bar, wine and cocktail service
Silver Service Certified
Formal dinner planning and execution
Table settings and formal table service including French, English, Russian, and American Plated
Comfortable creating unique flower arrangements and working with floral warehouses
Knowledge and care for silver, china and crystal
Experience working with a high-end caterer to produce lavish events
Wedding planning including timing, procurement of necessary items and working with vendors
Hiring vendors: Rentals, lighting, staging, musicians, caterers
Yachting entertainment
Comfortable working with high profile guests
Organization of staff and security during events
Establishes amenity and gift wrapping processes
International perspective regarding etiquette and protocol
Cigar and Cognac service

Grounds & Property:

Creation of seasonal task sheets for various property needs
Can zone the exterior of a home for consistent care and coverage
Knowledge of hazardous materials and chemicals and necessary safety measures
Supervision of vendors

Maintenance:

New build experience (yachts and homes)
Hurricane planning including preventive maintenance measures
Establishes zoning, punch lists and task sheets
Knowledge of Smart Home technologies
Basic knowledge of tools and power tools
Inventories tools and commonly used products
Supervision of vendors

Transportation & Travel:

Extensive personal travel experience, both domestic and international
Many years’ experience as Chief Stewardess onboard luxury yachts
Private jet and airport jet pickup/drop off
Automobile maintenance schedules
Packing/unpacking for travel
Itineraries, bookings, reservations, programming
Comfortable working with yacht captains and crew

Safety and Protection:

Hurricane Planning including evacuation plans
Perform property walks to identify areas of concern
Risk factor awareness
Safety and protection planning
Security training
Visitor and vendor record logs
STCW95 and boater’s safety
First Aid and CPR training
Fire Safety training

Personal Care:
Child Care:

Degrees in Early Childhood Education
Experience as a nanny
Preschool teacher: infant to 5 year olds
Substitute teaching: PreK-6th grade
Tutoring and Homework help
Carpooling
Child care: menu planning

Pet Care:

Pet sitting for short and long-term needs
Daily care of household pets including feeding, exercise, and attention
Schedules appointments for vet, groomer, trainer, etc.

Guest Care:

Guest care and service
Guest concierge services
Guest amenities and gifts
Provides transportation to and from airport and local attractions
Creates itineraries based on personal preferences and desires
Identifies flavor profiles, favorites, likes & dislikes

DS-2008

Certified Estate Manager/Chef

Personal Statement:

I have been a private service professional for about a third oof my 30-odd year professional life in hospitality. I have a passion for what I do, and have never considered not being in hospitality. My first memories of service happened in childhood. I remember making dinner with my older brother for our parents when I was only 5 and taking such pride in it. I also recall the magic of my grandfather’s club: napkin folds, polished silver, and professional service. I paid attention to the right way to set a table and found myself frustrated with my little brother, who would put everything in the wrong place.
One of my first cooking jobs was at a rustic Massachusetts arts retreat, where, at 20 years old, I ran the kitchen. I have a lifelong relationship with the arts facility, starting as a child and recently spending six years on the Board of Directors. Working at Pinewoods taught me an acute awareness for the needs of others. My experiences there are the foundation of who I am professionally, and I continue to serve the facility as board member. I have served on the boards of other arts nonprofits, and understand the value of philanthropy, which in itself is a form of service.
I attended the Culinary Institute of America, which led to positions in world-class restaurants and hotels. On my first day on the job at La Grenouille, the last of the old guard “Grande Dames” of New York City, every waiter stopped, introduced himself and shook my hand. I had never experienced such civility in the workplace, and it is a model that I have aspired to ever since. La Grenouille has been justifiably awarded a James Beard Award for service. Fantastic service flowed from how the staff was treated and how the staff treated each other.
After working at The Jefferson, a luxury hotel in downtown Washington, DC, I moved into private service, initially as a chef, but then growing into a Household Manager. The first family I worked for was that of Kenneth Feld, the owner of Feld Entertainment. It was an exciting home to serve, as the family frequently entertained guests, and I wore both hats as chef and formal server. They loved being surprised and were excited by new things, and I grew tremendously.
Eventually, I would go to work for Julian and Elizabeth Eisenstein, both retired professors. I spent four and half years with them. I then attended Starkey International Institute for Household Management to fine-tune my Household Management skills. I returned to the Eisenstein’s fulltime several years later when they were in their 90s. They needed someone they trusted, and this job became the most profound work I have ever had. When they passed away, I continued to work for the estate, managing the complexities of closing the home. There was mutual respect between us, something that is crucial for any service relationship.
Currently, I work as part of a team of chefs serving the needs of a family here in DC area. . While I do not need to leave the position, I would like to get back to household and estate management. My management skills stem from a lifetime of serving others and a belief that bringing happiness to others matters. I am the go-to person within a home, paying attention to every minute detail and exceeding my principals’ expectations. I look forward to taking the depth of my knowledge to my next employers.

MC-2014

Certified Household Manager/Chef

I was born in Washington D.C. in a Catholic family with an older brother and sister. My father’s family is Italian, and my mother’s is Greek. My early childhood was spent in Maryland where I was surrounded by books, music and the freedom to be a child and explore the outdoors. Most days were spent building forts, exploring the woods and spending hours along the Potomac River.

I have been very organized even since childhood and this has followed me into adulthood; I know the value of hard work and I feel my natural ability to organize and my common sense allow me to get the job done. I quickly learned that honesty and integrity combined with my ability and drive to work hard were valuable assets and staying true to these values would be the only way to succeed and have true pride in myself at the end of the day. My standards are high, and I want to make sure my Principal’s expectations are met and exceeded. I take great pride in my work. I have two children, now one is in college and another a junior in High school. They are very responsible, and self- reliant; we live in Phoenix, Arizona.

Over the past twenty years, I have been fortunate enough to have been able to travel and do what I love to do, cook and explore. I have honed my skills over the years and have had the fortune to be able to work in fine dining restaurants, busy hotels and most importantly, for private families. Working in the private service field started with parties and catering events and the next natural step was to work in private homes and that is where my service heart has been ever since. I have been able to take care of the daily needs of my Principals, their family and guests. I have the natural ability to see what needs to be done, anticipate needs and fill them. I have an excellent work history. I am a no non-sense work style and I get the job done. I am very astute at working on your agenda. I am very structured and focused on details.

My top three service standards are Culinary, Administrative and Housekeeping.

Culinary: I have enjoyed cooking and entertaining from an early age. I started buying cookbooks in my early twenties, and then decided to attend Scottsdale Culinary Institute. After culinary school, the fire was lit and I was then able to learn from many creative chefs along the way. My experience after being formally trained turned into a quest for knowledge that led me to explore different avenues in the culinary world. I worked in many facets of the restaurant service industry including three catering companies, large hotels, many intimate restaurants, giving cooking demos at a resort, creating countless menus for service in many restaurants, working as a chef in pastry and seven years as a personal chef for a lovely family. I am able to utilize my skills and experience in the culinary field by being able to identify the needs of my Principals and their guests and surpass their expectations. I am able to cook all kinds of meals orchestrate dinner parties and create memorable desserts and pastries. I am also able to organize the pantry/food storage areas to make sure healthy food is always available and at its best. I am able to set up for smaller parties, from flowers to music and everything in-between.

Administrative: I have always known that without schedules and systems in place, people will not take responsibility. You have to let people know what they are expected to be doing and when they are expected to do it. My experience in administration has been that of scheduling staff and vendors in various restaurants. In private service, scheduling was all about timing, knowing when the best time to get things done to give the appearance of ease. I have been able lead by example, keep people on task, schedule shopping and vendors, have bids done by contractors and keep things running efficiently. Every job I have ever worked was about a good sense of timing, down to seconds. I have been lucky enough to be able to add common sense and speed to the equation as well. This works well with my ability to organize myself and the scheduling of employees, vendors and shopping without compromise.

Housekeeping: I discovered very early in life that keeping my room clean and organized saved a lot of time, and by doing so, would afford me free time to do as I wished. My experience in housekeeping, besides my own home, has been formally taught to me recently at Starkey and by that which I learned at my former Principal’s. While being hired to prepare food, I also made sure the house was in order. Besides cleaning the kitchen area, I also took care of bed and bath linens, vacuuming and dusting, cleaning bathrooms, organizing the boat house and tidying the patios and dock area. Through my drive and natural abilities to keep things in order, cleaning comes naturally to me. I will be able to bring balance and order to my Principal’s home and make sure it is always welcoming and in tiptop condition.

Technical Skill Synopsis:

Administrative:

 Ability to navigate the internet and basic knowledge of PC software
 Experience managing and scheduling a staff, contractors and vendors
 Managed food budgets, schedules and calendars
 Formally trained in the patented Starkey Service Management System

Housekeeping:

 Capable of zoning a home and creating task sheets for effectiveness in cleaning
 Can set up a housekeeping plan to include daily weekly and detail cleaning schedules.
 I can train housekeepers
 I have an eye for detail
 Knowledgeable in cleaning products and their usage

Culinary:

 Formally trained as a culinary chef
 The ability to create what people want, create healthy choices
 Able to cook healthy, classical and specialty diet meals, skilled in all facets
 Can plan and execute dinner, cocktail and special event parties
 Capable of maintaining a clean kitchen, stocked pantry and refrigerator and have

healthy snacks on hand
 Improving knowledge of wine to better pair with food
 Can set up food pantry and shopping lists

Clothing & Valet:

 Able to launder and iron clothes
 Organize closets and pack for leisure travel
 Capable of sewing buttons and make minor clothing repairs
 I can supervise a laundress

Entertaining:

 Experienced planning, cooking and serving parties
 Trained in American plated, French, Russian and English styles of service
 Able to create ambience through decoration, flowers, food and music based on

Principal’s standards
 Certified level one sommelier

Grounds & Property:

 Able to schedule and create task sheets for daily, weekly and seasonal maintenance
 Has basic knowledge of gardening, flora and fauna

Maintenance:

 Has the ability to be resourceful to make up for lack of knowledge in maintenance
 Can schedule and handle vendors to maintain household systems

Security & Safety:

 CPR certified
 Defensive driving, clean driving record
 Natural ‘alert’ personality

Transportation & Travel:

 Experience cooking and serving on yachts and has traveled with Principal on private plane
 Capable of planning travel itineraries, making reservations
 Basic knowledge of vehicles and a love of the classics
 Is a good driver with a clean driving record

Personal Care:

Child Care:

 Experience caring for many children other than my own, from ages 6 months to 13 years
 Cared fulltime in home for two preschool aged children for two years
 Able to maintain daily schedules and provide education and arts
 Natural affinity and life experience with children

Elder Care:

 Volunteered with Meals on Wheels in Sedona Arizona
 Life experience with relatives, friends and acquaintances

Pet Care:

 Affectionate towards most animals in general
 Was raised around many different breeds of dogs
 Knowledge and experience of regular health of dogs

Guest Care:

 Experience working in a home with frequent high number of guests
 Ability to create guest management (profiles, likes/dislikes, services required)
 Able to take personal care according to Principal’s standards of guest care with ease

SC-2022

Certified Household Manager

I was born as an only child in Richmond, Va. I was raised by hardworking parents who
instilled a hard work ethic from an early age. When I was 13 years old my father passed away
from colon cancer. At the age of 15 years old I started working in restaurants to help my
mother pay bills. Though some tough experiences early in my life, I am very grateful as it has
helped me understand the importance of work ethic.
My father worked and retired from DuPont & Company as a factory worker before he passed
away and my mother worked at Dominion Virginia Power as customer service representative.
Both worked very hard as I was growing up and I learned from a young age how working hard
and doing things the right way could and will lead to a successful life. When I turned 17 my
Uncle moved in with my mom and I after he had served in the Navy for 15 years. Through
talking with him and hearing his stories, I knew the Navy was the place for me to not only get
away from my hometown, but to serve my country and make a career.
It has been my honor to serve my country over the last 18 years in the United States Navy as
a Senior Chief Petty Officer. I currently serve as an Enlisted Aide to the Deputy Commander,
United States Space Command. I have learned an incredible amount about leadership and
service while serving in the Navy and while living the Navy core values of Honor, Courage,
and Commitment. This career has afforded me the opportunity to learn and enhance my
attention to detail and get it done attitude. I am very discreet and loyal. I am an integral
member of multi-disciplinary teams, successfully navigating partnerships. My time as an
Enlisted Aide has given me the opportunity to take care of multiple households, serving over
11 General/Flag Officers and their families while holding a Top Secret security clearance with
Sensitive Compartmented Information Access..
I am self-confident and trusting. My military service taught me to be well-groomed and to
have a professional appearance. I have leadership with a sense of purpose and I am able to
efficiently communicate any tasks at hand, having a great ability to communicate and master
the moment. My friends and family love my devotion and commitment while being light
hearted and funny. Everyone knows if they are in need they can always count on me.
My personal service goal is to ensure high-quality service is provided to all. I always feel my
job should be accomplished to the highest of standards. I am proud to be a graduate of the
Starkey International Institute for Household Management having earned the title of Certified
Household Manager in accordance with a curriculum approved by the State of Colorado. I
now understand what it means to be able to not only “Identify a Service Standard, or Vision,
but to use that information in the creation of a Customized Service Delivery Plan. Perhaps
this Customized Service Delivery System could serve your family.

My top four Service Standards are Administrative, Housekeeping, Culinary, Entertaining

Administrative:
● Certified Lean Six Sigma Yellow Belt, Green Belt and Black Belt
● Agile Scrum Master
● Agile Project Manager
● Certified Technology Manager
● Intermediate Excel Professional
● Familiar with the use of PC operating systems – Microsoft Systems
● Experience managing and leading staff
● Manages schedules, calendars, household budgets, and vendors
● Creating menus, tasks sheets, and end-of-week reports through word and excel.
● Create and implement a service management plan and housekeeping plan
● Trained in the patented Starkey Service Management model

Housekeeping:
● Capable of zoning a home for cleaning and creating task sheets
● Able to clean according to zoning and tasks sheets
● Cares for high-end antique furniture, and oriental style rugs
● Keeping high standards of home cleanliness; ensuring the home is always ready for guests
● Knowledgeable on the use of specific cleaning and laundry products and their appropriate use

Culinary:
● Trained culinary chef – Certified American Culinary Federation, C.E.C (Certified Executive
Chef) and Culinary Institute of America, PROCHEF 1
● Former Contracted Chef at the White House and British Embassy
● Awarded multiple Gold, Silver and Bronze medals in American Culinary Federation
Competitions
● Comfortable creating simple meals with everyday pantry items
● Familiar with vegetarian, vegan, diabetic, and low-carb diets
● Enjoys cooking any ethnic cuisines
● Capable of pairing food and wine

Entertaining:
● Trained in American plated, French, Russian, and English styles of service
● Cares for crystal, china, and silver
● Coordinates and executes formal and informal entertaining events
● High standards for entertaining; executed 100’s of formal events for distinguished civilian
government leaders, Admirals, and Generals.
● Working with many styles or themes; being able to take the principal’s ideas and turn them into
the perfect event.
● Creates a desired ambiance in the home, based on a Principal’s standards
Clothing & Valet:
● Launders and irons clothing and uniforms
● Specialty fabric, shoe, and leather care
● Capable of sewing buttons
● Able to rotate clothing for seasonal storage
● Organizes closets and packs for business and leisure travel

Maintenance:
● Basic preventative maintenance of HVAC, plumbing, electrical, and security/smart home
systems (i.e. changing filters, bulbs, etc.)
Property & Grounds:
● Maintenance of landscape – Able to manicure lawn, edging, and trim bushes
● Auto/Schedule or turn on outdoor irrigation, entry controls, lighting, sound systems
Travel & Transportation:
● Experience serving on military-style private planes, etc.
● Experienced driver; Driving official military vehicles to get my principal to appointments on
time and safely.
● Coordinates travel, international and domestic, including flights, hotels, ground transportation,
restaurant reservations, etc.
● Coordinates vehicle maintenance schedule, insurance, and registration schedules. Keeping
detailed records and being able to track on the calendar.

Safety and Protection:
● Established top-secret government security clearance. (TS/SCI)
● Walks property daily
● Personal protection training and abilities
● Concealed Carry Permit
● Relevant Military training

Child Care:
● Experience caring for children, new-born through teenager
● Coached multiple age groups for youth soccer teams
● Natural affinity and life experience with children

Pet Care:
● Knowledge and experience of regular health maintenance for dogs

Guest Care:
● Guest management for events – creating flavour profiles with likes/dislikes and allergies

AA2021

Certified Household Manager

My Top Standards are Administrative, Housekeeping, Maintenance,Entertainment

I was born in Odessa, Ukraine which is on the Black sea coast. My father was a train and locomotive engineer/ driver, and my mother was a consumer goods expert. They both obtained technical degrees in technical colleges in my hometown. I enjoyed living in Odessa, Ukraine as it is a beautiful city with nice beaches and beautiful European architecture as initially it was built by Italians, French and Greeks. As it was and remains the large port on South of Ukraine it always draws merchants, student and foreign tourist. They still call it South Palmira. I attended very good schools and had been introduced to the English languish since I was a young girl which later on helped me to obtain my degree in language and literature.

Since I was a teenager, I started to dream about traveling and had no idea how I could do that. My parents were not rich and worked hard to make sure that me and my brother got a good education and became good people. After I finished my studies, I did not have any money, or a job and I decided to work temporarily in the restaurant to practice my personal skills and had no idea that it will lead me to my long-life career in hospitality and Private Service.

My parents were always working so I needed to grow up and at times to take care of my brother as he is 10 years younger than me. That was my beginning of service and taking care of others. Implementing simple tasks around the house simple cooking, laundry, cleaning on weekly basis.

When I turned 22 I got my first job and then in 2 years, I was working in Europe on a cruise ship and two years after I was working off the coast of Texas, in the US in another cruise ship.

I have been working on the ships since 2008 and then I gradually transitioned to working in the private home and have remained working in the private service industry till today.

I have lived primarily in South Florida since I have moved to the US 20 years ago. It happened uninhibitedly as South Florida reminds me a much of my homeland. I always have the opportunity to go to the seaside and meditate at times. Being by the ocean side gives me energy and I always go back. I have been told for that matter that I will fit great on the East coast of the US. I intuitively know that I have a genuine service heart; I am a giver, and a people person.

Working for a long time in Private Service has taught me, and advanced my confidence and ability to perform different tasks and think fast to make it happen.

Administrative:

Is one of my strengths due to my experience with computers and software programs, such as Microsoft Word, Excel and Microsoft Outlook I currently use at work; I use the calendar aspect as much as the email portion of the program. I have over ten years of supervisory and management experience with teams of 10-15 or more members and have managed 15 or more vendors (pool maintenance, security systems, HVAC, wine cellars, etc.). I have the responsibility of creating and maintaining a budget, negotiated service contracts, gathering estimates and bids on projects, and ensuring they are carried out to satisfactory completion.

Housekeeping:

I am directly responsible for oversight of the Housekeeping staff in my most recent position in private service. I have established / maintained cleaning zones and task sheets and personally ensure quality control for the cleaning of the entire 11,000 square foot property. I would not be capable of expecting that my staff maintain such high levels of performance if I didn’t hold myself to that same standard. I pride myself in my own housekeeping abilities and realize that I thrive in an exceptionally clean and organized environment. In addition, I have become very familiar with the luxury market and provide the best possible experience for our affluent clientele. I am hands on and teach other personnel showing how and what needs to be done. I have a strong eye on details

Entertaining:

Over the many years and recently going through Starkey’s extensive Certified Household Management course, I have mastered different silver service styles, I have honed my passion for making an event better and more exciting that anyone could imagine. I very much look forward to coordinating weddings, rehearsal dinners, anniversary and birthday parties, corporate and fund raising events. I am accurately described by others as a systems woman with an eye for details, appreciation of value-added ideas and a burning desire to exceed all expectations.

Technical Skills Synopsis:

Administrative:

· Familiar with the use of PC and Mac operating systems, specific software

· Experience managing staff in the private home and at previous jobs in hospitality industry

· Experience with vendors and contractors, architects for renovation projects, chooses vendors according to the tasks given by the principal

· Supervised multiple renovation projects and worked closely with general contractor for quotes and execution of the projects according to the principal needs

· Chose various products for interior design projects for the principal

· Researched and purchased interior design items on the request of the principal

· Made orders for the furniture and appliances, lights, etc.

· Manages schedules, calendars, and household budgets

· Trained in the patented Starkey Service Management model

· Monthly bank account report

· Performs certain monthly payments or different accounts

Housekeeping:

· Capable of zoning a home for cleaning and creating task sheets

· Cares for high-end antiques, artwork, and other collectible and valuable household items

· Knowledgeable of specific cleaning and laundry products and their appropriate use

· Purchasing and restocking proper cleaning products

· Researching the products that are safe for pets and children

Culinary:

· Comfortable creating simple meals with everyday pantry items

· Familiar with cooking certain ethnic cuisines

· Capable of pairing food and wine

· Full grocery shopping

Clothing & Valet:

· Launders and irons clothing

· Specialty fabric, shoe, and leather care

· Capable of sewing buttons and performing minor clothing repairs

· Rotates clothing for seasonal storage

· Organizes closets and packs and unpacks for business and leisure travel

· Has a great personal interest in clothing and fashion

· Have a good knowledge of high-end brands of clothing, shoes, accessories and perfumes

Entertaining:

· Trained in the Ballet of Service Style

· Event planning and organization

· Trained in American plated, French, Russian, and English styles of service

· Table Settings

· Cares for fine crystal, china, and silver

· Able to coordinate and execute formal and informal entertaining events

· Create a desired ambiance in the home, based on a Principal’s standards

· Knowledgeable floral arranging

· Familiar with wines and spirits, purchasing any wines and spirits that requested by the principal

· Cigar shopping and humidor care

Property & Grounds:

Safety and Protection:

· Walks property daily

Maintenance:

· Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems

· Repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems

· List advanced knowledge of specific systems: Christon

· Any kind of home maintenance from professional upholstery cleaning to professional stone cleaning

· Close work with plumbers, electricals, installers, general contractors, audio and video specialists, drapery installers, painters, A/C specialists, etc.

Travel & Transportation:

· Experience serving on luxury yachts.

· Capable of doing chauffeuring

· Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.

· Trained in Aircraft procedures and safety, inflight service of VIP. Corporate Aviation. Cabin in service, food procurement, handling, prep0aration, galley safety, bed making, and caring for the cabin in flight. Medical Certification in CP r, evacuation, live fire, ditching, hypoxia drill

· Well-travelled and interested in traveling with the principal if needed

· Performs basic vehicle and golf cars maintenance (oil changes, tire rotation, maintaining fluid levels, etc.)

· Able to purchase a vehicle, golf cars according to the principal’s instructions

· Coordinate’s vehicle maintenance schedule, insurance, registration, and licensure

Pet Care:

· Knowledge and experience of regular health maintenance of small dogs and cats.

· Supervised or unsupervised animal medical care (administering medications) for principals’ pets: small dogs, cats.

· Booking of flights and all necessary paperwork for pet’s travel with or without principals.

· Familiar with working with commercial pet carriers

· Comfortable working around pets

· Took care of principal’s pets on multiple occasions

· Close work with veterinarian on multiple occasions

Guest Care:

· Experience working in a home with frequent high level house guests

· Level of concierge service offered: whatever guest requested- information was found and provides

· Guest management (profiles, likes/dislikes, services and tourism offered, etc.)

Child Care:

· Experience caring for children, 2–5-year-old, baby-sitting, food preparation, giving a bath, putting to bed, outdoor walks without additional supervision.

· Natural affinity and life experience with children